Manager, Identity

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us

The Identity and Access (IAM) Manager position is part of the Global Information Security organization. The position has global responsibility for managing and directing Sylvamo’s identity and access
management technologies, services and activities.
The key customers of this position include but are not limited to:

- All Sylvamo employees and contractors in all facilities across all businesses that require network or systems access.
- External partners that access IP systems, such as customers or vendors.

The key actions, outputs, deliverable, products and Services include:

- IAM service delivery, support and management.
- Management of integrated, global enterprise IAM systems.
- Development of IAM related policies, procedures and priorities.
- Identification, establishment and sustainment of IAM services Service Levels.
- Development and Management of Privileged Access (PAM) standards and tools
- High quality, reliable, stable, and persistently available IAM technologies and services, worldwide.
- Enterprise level IAM standards and strategies that support current and future Sylvamo business requirements.
- Services: Identity Management for all employees, contractors, and third parties; Access Management to company network, all enterprise systems, and select business systems; Federation services for select third party systems, Vendor Access Management and standards as well as Metrics and Process (Access reviews), Multi Factor Authentication strategy and execution

**Key Accountabilities**:

- Management, administration, maintenance and support of all Identity and Access Management technologies and services (end-to-end).
- Manage the technical team (Managed Services) responsible for identity and access management and oversee the development, implementation and support of Sylvamo’s enterprise user provisioning tool and processes globally. This includes provisioning for Active Directory (AD) user and administrative accounts, AD generic and service account provisioning, SAP accounts and access, remote access, password management, and maintenance of the Enterprise User Data Repository.
- Direct the establishment and continuous improvement of IAM processes to ensure day-to-day operational stability and security.
- Development and execution of applicable IAM security standards and processes, in partnership with Global Sourcing, select and manage vendors needed for IAM initiatives.
- Development and annual facilitation of applicable Disaster Recovery / Business Continuity solutions and exercises.
- Establish and maintain applicable Enterprise Service Levels (SLAs) and metrics.
- Departmental / Staff Management
- Establishes, maintains, and manages to a defined staffing plan.
- Management activities related to 1:1s, budget, staffing, promotions and merit reward planning, and staff motivation/engagement.
- Demonstrate full support of the company culture and all Human Resources people development processes and activities.
- Strategy and Innovation Leadership
- Provide strategic direction relative to the implementation/use of IAM technologies and solutions at Sylvamo.
- Understand the implications of IAM technology enablement across geographic and language boundaries.
- Understand zero-trust methodology

**Knowledge and Experience**:

- Bachelors Degree in Information Technology/Computer Science or a related discipline or equivalent work experience
- 4+ years experience in a management/leadership role
- 7+ years of general IT work experience
- 4+ years IT business analysis and design experience with exposure to customers.
- Proven leadership skills with the ability to manage conflict, deal with ambiguity, negotiate and make timely decisions
- Prior experience interfacing with customers, managing supplier relationships and managing projects through the phases of the project delivery lifecycle from process design through production support.
- Excellent communication skills with demonstrated ability to write clear, concise business communication for multiple levels (management, technical, and user).
- Security Certification preferred: CISSP, CISM, GIAC or CISA.

Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.