Operational IT Support Officer

il y a 6 heures

Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

Company Description

At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee. We are driven by the belief that everyone deserves to enjoy the coffee they love.

**Job Description**:
We are looking for a new, enthusiastic member to join our Supply Chain team

Your responsibilities:
System & operational support (50%)
2) Identify business needs with people in the organization and translate this from business requirements into functional system specifications
3) Supports the end users on a daily basis, to ensure proactive problem detection and solving to cater for business continuity
4) Support & maintain local Excel & Access based tools to improve insights and processes within the entire organization.
5) EDI tracking & monitoring of performance, both from a system point of view and from a content point of view
6) The OITS officer is an “authorized caller” that has a prioritized role towards our IT partners to log issues and track & push the solution of incidents

Process & reporting support (30%)
1) Participate in local & international business & IT projects to guarantee system & business process continuity.
2) Ensure proper training development and delivery towards business partners on new/improved processes and
system functionalities
3) Actively make suggestions on possible improvements to realize higher efficiencies and improve working methods in all processes and systems within Supply Chain and Sales & Operations Planning
4) Delivery of reports, queries and data to support business intelligence, with a focus on supply chain analytics

Project management (20%)
1) Leading & driving the delivery of various supply chain projects, mainly for the Belgian supply chain team and business units. Occasionally the OITS officer could be involved in international supply chain projects.
2) Managing the overall execution and on time delivery of a project, including milestone and resource planning
3) The OITS officer is able to write Business Process Descriptions in order to provide input to the IT development teams and serve as a basis for training material

**Qualifications**:

- Bachelor or Master degree
- 5 years of experience
- Educational and/or experience based background in supply chain management
- Written and spoken excellence in Dutch, English and French
- Experience with common ERP packages (preferably SAP: R/3, APO, CRM)
- Experience in both business and system process management and process improvement: “thinks process”
- Proven project management skills
- Drive to dig into the root cause of problems
- Strong analytical skills to run and build visually attractive and comprehensive reports
- Strong affinity with Excel and Access is a must
- FMCG background is an asset
- Ambition to grow within our organisation

Additional Information

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious JACOBS DOUWE EGBERTS: A coffee for every cup. Working with us means you’ll be making an impact in a fast paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like minded people, in an innovative environment committed to doing the right thing all across the world. What you do here will get noticed.

  • IT Operational Support Officer

    il y a 4 semaines

    Brussels, Belgique Consort Group Temps plein

    IT Operational Support Officer M/FThis is your missionAre you passionate about IT operational excellence and improving service delivery? Then this position is for you.As an IT Operational Support Officer, you will be responsible for ensuring high-quality support for end-users and optimizing operational processes in our ecosystem.Build side:Participate in...

  • Operational Control Officer

    il y a 4 semaines

    Brussels, Belgique afarax Temps plein

    afarax is looking for a freelance Operational Control Officer. We need you!The project:Our client in the banking sector, is seeking an experienced Operational Control Officer to strengthen their team.Key responsibilities include identifying, reporting, and monitoring operational risk focal points within stakeholders' processes and daily operations. You will...

  • Operational Risk Officer

    il y a 3 semaines

    Brussels, Belgique Cloud Power Luxembourg Temps plein

    Operational Risk Officer Location: Brussels (City Centre) Start Date: 05 January 2026About the RoleAre you passionate about risk management, resilience, and digital transformation?We're looking for a proactive Operational Risk Officer to play a key role in strengthening business continuity, improving operational resilience, and supporting smarter...

  • Operational Risk Officer

    il y a 3 semaines

    Brussels, Belgique afarax Temps plein

    afarax is looking for a freelance Operational Risk Officer. We need you!The project:Our client in the insurance sector is looking for a Operational Risk Officer to join their team.Responsibilities:Contribute to a key project implementation: with the recent introduction of the Digital Operational Resilience Act (DORA), your focus until the end of 2024 will be...

  • IT Support

    il y a 2 jours

    Brussels, Belgique Sloka IT Solutions Temps plein

    Greetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...

  • IT Support

    il y a 7 heures

    Brussels, Belgique Sloka IT Solutions Temps plein

    Greetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...

  • Support Officer

    il y a 7 heures

    Brussels, Belgique Randstad Belgium Temps plein

    New Opportunity: Performance Support Officer (Cyber Security) | Brussels & HybridAre you a finance-savvy administrative professional with a passion for digital security?We are looking for a Performance Support Officer to join a leading organization's Cyber Security "Center of Expertise" in Brussels. In this role, you will be the operational backbone of the...

  • Support Officer

    il y a 7 heures

    Brussels, Belgique Randstad Belgium Temps plein

    New Opportunity: Performance Support Officer (Cyber Security) | Brussels & HybridAre you a finance-savvy administrative professional with a passion for digital security? We are looking for a Performance Support Officer to join a leading organization’s Cyber Security "Center of Expertise" in Brussels. In this role, you will be the operational backbone of...

  • Support Officer

    il y a 6 heures

    Brussels, Belgique Randstad Belgium Temps plein

    New Opportunity: Performance Support Officer (Cyber Security) | Brussels & HybridAre you a finance-savvy administrative professional with a passion for digital security?We are looking for a Performance Support Officer to join a leading organization's Cyber Security "Center of Expertise" in Brussels. In this role, you will be the operational backbone of the...

  • Senior IT Helpdesk Officer

    il y a 7 jours

    Brussels, Belgique Nexeo Temps plein

    Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions. As a consultant you will...