IT Operational Support Officer
il y a 4 semaines
IT Operational Support Officer M/FThis is your missionAre you passionate about IT operational excellence and improving service delivery? Then this position is for you.As an IT Operational Support Officer, you will be responsible for ensuring high-quality support for end-users and optimizing operational processes in our ecosystem.Build side:Participate in process improvement initiatives for IT operational workflowsContribute to the development of guidelines, documentation, and proceduresCollect, analyze, and report on operational data to identify trends and improvementsSupport IT projects and enhancements by providing operational insightsCollaborate with cross-functional teams to align processes and standardsRun side:Monitor supplier performance and ensure SLA complianceValidate invoices and manage escalations with external vendorsSupport stakeholders in understanding processes and IT service usageEnsure the quality and compliance of delivered IT products and servicesProvide day-to-day operational support, resolving issues proactivelyMaintain communication and collaboration with internal teams and external partnersThis is your backgroundYou have at least 2 years of experience in enterprise IT support or operational roles. You enjoy analyzing operational data, improving processes, and providing high-quality service and are constantly looking for ways to optimize IT workflows. You are looking for an environment whereyour ideas matter and where collaboration is key.This is your expertiseMicrosoft 365 Suite: Excel (advanced: macros, pivot tables, data visualization), Word, PowerPointIT tools: ServiceNow (or equivalent ITSM tool), CMDB/asset management systemsUnderstanding of enterprise IT processes and Agile methodologiesStrong analytical and reporting skillsThis is how you work as part of a teamStructured and results-orientedProactive and customer-focusedStrong communicator and collaboratorTeam player, flexible, and able to work under pressureAble to see the big picture while managing detailsThis is our commitmentAt Consort Group, you are an expert who we support so that every assignment becomes a step that counts.Attentive and human onboardingA truly hands-on management styleContinuous training opportunitiesConcrete commitments: inclusion, equality, solidarityThe Move Up x United Heroes program to get moving and breatheA comprehensive HR package: health insurance, TR card, CSEA culture of feedback and meaningful projectsThe recruitment process:Initial phone call with our recruitment teamHR interview and job interview with a business engineerTest or technical interview with one of our expertsFinal meeting with your future manager or project managerIf we're a good fit, we start togetherGood to know:Location: Brussels, BelgiumContract: Permanent contract/FreelanceRemote work: 50% hybrid Salary: Depending on experienceJob category: IT / Operational Support / Service ManagementWhat you will do here, you won't do anywhere else.This moment is yours.
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IT Support Officer
il y a 2 jours
Brussels, Belgique D-Network Temps pleinCompany Independent, privately held investment company well-recognized as a private equity investor. Description Position M/W/X - EN and (FR or NL) - 3-6 years of Exp - B license driver As IT support officer, you will join the IT team based in Brussels under the lead of the IT Manager. **Responsibilities**: **- Managing the IT Service desk**: Helpdesk &...
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Operational Quality Officer Service
il y a 2 jours
Brussels, Belgique IT-Planet Temps pleinIntroductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een...
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IT Support
il y a 3 semaines
Brussels, Belgique DVF Recruitment Temps pleinAnalyst, On-site IT SupportLocation: Brussels Contract: Full-time, PermanentWe are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...
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IT Support Specialist
il y a 2 semaines
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
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VIP IT Support Specialist
il y a 3 semaines
Brussels, Belgique UpcoMinds Temps pleinWe are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...
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Lead Commercial Support Office
il y a 4 semaines
Brussels, Belgique Aprico Consultants Temps pleinWe are looking for a highly organized and strategic Lead Commercial Support Office / Tender Desk to set up and manage a centralized Group Commercial Support Office / Tender Desk that will support the organization across all commercial excellence and tender-related activities in our domain (selling strategic IT services* in private and public sector mainly in...
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Operational Business
il y a 2 semaines
Brussels, Belgique Sodexo Belgique Temps plein**Société**: Sodexo propose des Services pour améliorer la Qualité de Vie: le catering, le cleaning, le facility management, la réception, la sécurité ainsi que la gestion des espaces verts et ce dans divers segments tels que Government & Agencies, Senior & Schools, Corporate et Hospitals. Nos valeurs sont l'Esprit d'Equipe, l'Esprit de Service et...
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IT Support Analyst
il y a 2 jours
Brussels, Belgique ARHS Developments Belgium Temps plein**Company Description** Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that are unified by the Arηs Group, with...
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Customer Support Officer
il y a 2 semaines
Brussels, Belgique Monument Re Temps plein**About the role**: **Interested to become part of a strongly growing and dynamic international reinsurance company? Monument group has a unique business model in the insurance sector that consists in acquiring Life Insurance Businesses.** **Monument Belgium is currently looking for a Customer Service Officer to further support its growth. You will be based...
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Aisb-486 IT Change Manager
il y a 2 jours
Brussels, Belgique AbAKUS IT Solutions Temps plein**_Brussels_**_, _**_Belgium_**_ _** **We are looking for an experienced and strategic **Senior IT Change Manager** to drive transformation initiatives within a large-scale IS department. You will act as a catalyst for change, aligning people, processes, and technologies to support business objectives and foster cross-functional collaboration. **Your Role &...
