Group Head of Facilities Management

**Context**:
Bank Degroof Petercam is an independent financial institution, serving private, institutional investors and organizations, founded on a history dating back to 1871. Headquartered in Brussels, we employ over 1,450 professionals through offices and desks in Belgium, Luxembourg, France, The Netherlands.

Our clients benefit from best in-class services through the unique combination of private banking, institutional asset management, investment banking (corporate finance and financial intermediation) and asset services.

We manage over 85 billion euro of assets for private investors and families, corporates, public and corporate pension funds, insurance companies, governmental and non-profit organizations.

**Your Position**:
Bank Degroof Petercam is now looking to recruit an experienced **Group Head of Facilities**:
You will be expected to work very closely with the leadership team and functional leaders to manage the Facilities infrastructure for the Group (Belgium, Luxembourg and France) and ensure all aspects of facility support to the business in order to contribute to an efficient and professional working environment and optimal working conditions. Your main responsibilities in this role will, amongst other, be:

- manage, coach, develop and motivate a team of approximately 45 FTE’s in order to efficiently deploy competences, skills and know-how and to function as a harmonious and results oriented team;
- define, direct and coordinate the strategy for all facility-related matters within the Group including maintenance of the Group’s real estate portfolio (consisting of owned and rented offices), reception, cleaning, catering, mail, printing & archiving, mobility (fleet), security/dispatching and health & safety;
- assess and forecast budgets and required investments, including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes;
- establish dynamic facility business plans in line with the evolving needs of the business and steer the daily activities of the teams in order to ensure optimal working conditions for internal and external clients;
- ensure proper and efficient short and long term management of the Group’s real estate portfolio in function of priorities and budget, establish a roadmap, organise infrastructure and work space and coordinate moves in order to ensure an efficient, safe and ergonomic working environment for all employees in line with evolving business needs and market evolutions (e.g. new ways of working);
- coordinate, organise and supervise maintenance activities of the offices and infrastructure in order to provide a qualitative working environment and to ensure compliance with existing health and safety regulations and standards;
- ensure a qualitative and proficient reception desk with “first class experience hospitality” and catering services in order to optimize both internal and external customer satisfaction and to reinforce the image of the company;
- manage an efficient document management team, including printing, archiving and distribution of documents in order to ensure that employees and/or clients can dispose at all times of the required information and documents;
- manage the company’s fleet team and together with them (in coordination with HR) set out and define the company’s fleet policy incorporating and taking into account market trends;
- detect opportunities for optimisation and ensure interaction with the business in order to continuously improve efficiency and reduce cost for all facility related matters;
- keep abreast of all evolutions in his/her domain of expertise and develop the own expertise in order to offer services in line with best practices on the market and business needs;
- etc.

**Your Profile**:

- you have over 15 years plus work experience in facilities including in a facilities leadership role after obtaining an Engineer’s degree (or another relevant degree such as a Masters in Architecture);
- experience of negotiating and procuring facilities management service contracts based upon best practice principles, with an understanding and working knowledge of performance measurement techniques within the current facilities management market;
- you will have experience of diligently managing customer relationships within organisations and with managing and recommending improvements to SLA’s with customers and facilities service providers;
- you will have experience of the management of facilities management and capital revenue budgets;
- experience in negotiation with contractors as well as project management, supervision and coordination of contractors’ work;
- you take the development of your team close to your heart and have experience bringing people to a higher level;
- exhibit key skills in customer service and have a good customer service attitude;
- you have strong communication and interpersonal skills including the ability to build and maintain stron