Support Manager
il y a 2 semaines
Organization, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organisation of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
**Requirements**:
**Education**:
- Bachelor Degree
**Specific expertise and technologies**:
- Knowledge in end user assistance or support of information systems
- Good knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks
- Good reporting skills
**Skills**:
- ITIL foundation certification (optional)
- Good IT skills
- Excellent communication / writing skills.
- Ability to give presentations.
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multi
- cultural environment, rapid self-starting capability and experience in working in team; leadership capability.
- Able to cope with the needs of multi-language site deployment.
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