Project Support Officer
il y a 2 jours
Contribuer à la gestion des services et processus au sein de l?organisation Le Comptoir ? Service Delivery, en garantissant la qualité des services numériques fournis aux utilisateurs (collaborative tools, devices, support terrain et à distance).
Responsabilités clés Gestion opérationnelleSuivi des performances des fournisseurs et résolution proactive des problèmes
Identification, évaluation et gestion des risques et incidents
Coordination transverse avec les équipes internes et externes
Garantie du respect des exigences de qualité sur les livrables
Collecte et analyse de données pour amélioration continue et réduction des coûts
Formation et accompagnement des parties prenantes (dont fournisseurs)
Amélioration continue / InnovationIdentification et implémentation des axes d?amélioration des processus
Suivi de l'efficacité des changements mis en place
Contribution au déploiement des initiatives Digital Working avec les services du Groupe
Environnement technique Compétences requises (obligatoires)Très bonne connaissance des outils Microsoft 365 (Teams, Outlook, SharePoint, etc.)
**Expérience avec les outils de gestion des services (ex.**: ServiceNow)
Bonne compréhension des outils utilisateurs (hardware et software)
Familiarité avec l?environnement Agile
Compétences souhaitéesConnaissance de la base de données d?actifs (CMDB ? Hardware Asset Management)
Compétences en automatisation (Power Platform)
Expérience en support utilisateur (helpdesk ou support terrain)
Formation / ExpérienceBachelier ou équivalent par expérience
Minimum 5 ans d?expérience dans un environnement IT complexe (grande entreprise)
Soft SkillsVue d?ensemble / esprit de synthèse (helicopter view)
Sens de l?organisation, autonomie et rigueur
Orientation résultats et respect des délais/budgets
Aptitudes à la communication, diplomatie, esprit d?équipe
Attitude proactive et orientée client
Langues requisesAnglais professionnel
Français et néerlandais (niveau professionnel requis)
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