Customer Care Representative Dach
il y a 12 heures
You want to work in a very dynamic and challenging environment ?
Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative German speaking to be part of the journey. Your missions will be:
- Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
- Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
- Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Participate to the team growth by taking part to improvement project
- You have 2 to 5 years working experience in a similar position (experience in the têxtile industry is an asset)
- You are fluent in German and English, an other language is a plus
- You have some knowledge of ERP/CRM, Word, Excel and Outlook
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
- Excellent communication skills - verbal and written
- Customer-oriented
- Team spirit
- Problem-solving
- Prioritization skills
- Adaptability
- Stress resistant, strong positive mindset
We offer you an attractive salary package with extra legal benefits and a very good work environment Don't wait to apply
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