Vip Customer Care

il y a 8 heures

Brussels, Belgique HQ1 Temps plein

**THE SCOPE**

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a VIP Customer Care to join its Loyalty team.

At Gaming1, VIP Customer Care are responsible for acquiring and retaining high-value customers. You will oversee tailored promotions and deliver the highest level of direct customer care. You will identify potential VIPs and work on high-value programs to cater to their needs, liaising with data science, business intelligence, CRM and marketing departments to build long-term customer value.

**YOUR ROLE**
- Setting goals and metrics for each customer and for each customer cluster
- Monitoring pace toward goal achievement
- Analysis of coded and potential high-worth player data
- Assigning/coding players to other VIP Managers
- Preparing and submitting activity and departmental reports as assigned
- Attending weekend meetings with players
- Updating the club store
- Providing assistance for loyalty as required
- Resolving player issues, real or perceived, when Customer Service is unable to do so
**YOUR PROFILE**
- Bachelor or Master’s in marketing, sales, communication or equivalent working experience
- 2 years professional experience : either in a similar role involving VIP customer relationship management or in a call center
- Fluent in French, Dutch and English
- Strong commercial sense and resilience
- Service and customer focus
- Very good communication skills
- Commercial and promotional marketing skills
- An affinity for numbers and their analysis
- Open-mindedness
- Integrity and empathy
**WHAT WE OFFER**
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

- the opportunity to contribute to the international development of a family company from Liège
- the chance to take part in a human and entrepreneurial adventure within a solid group
- a friendly work environment that is adapted to reaching optimal performance
- leadership by talents, values, trust and autonomy
- the opportunity to progress and specialize with our internal mobility system
- a competitive salary package with several perks
- the possibility to work remotely for a good work-life balance

**Job Types**: Full-time, Permanent contract

Schedule:

- Flexible hours

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