Customer Care Officer Insurances

il y a 2 jours


Brussels, Belgique Axis Temps plein

The primary mission of the Customer Care Manager is to provide customers with information and/or answers regarding the products and services offered by the insurance company.
**Beschrijving**
- Manage a flow of incoming calls within a certain time frame and provide follow-up activities to the calls;
- Provide a positive customer experience by actively listening and providing the best solution to any questions and/or requests the customer may have;
- Understand and respond to customer expectations in the most favorable manner while adhering to underwriting and other regulations;
- Researching files as necessary to understand the ins and outs of a contract;
- Follow identified training for personal development and expand knowledge of the company's products and services;
- Participate in service improvement activities, broker satisfaction based on daily work and relationships;
- ...

**Profile**
- Bachelor's or Master's degree in insurance, legal or economic sciences;
- Very good command of Dutch and French;
- Good knowledge or great interest in the insurance sector;
- Strong listening, speaking and writing skills;
- Good priority and time management skills, also enjoys working in a result-oriented environment.

**Aanbod**

Our client offers you a fixed contract with a salary in line with the market, complemented by extra-legal benefits:

- meal vouchers;
- Laptop;
- Group insurance, hospitalization and accident insurance;
- Eco-cheques;
- Work from home
- training opportunities;
- ...


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