Helpdesk

il y a 9 heures

Brussels, Belgique AMA European Consulting Temps plein

Are you a customer-focused individual with a passion for solving technical problems and helping people? Do you have a desire to be at the forefront of technical or commercial support within a company? If so, we have the perfect opportunity for you

We are seeking a highly motivated junior, medior, IT helpdesk level 1 or level 2 technician to join our team.

Key responsibilities:

- Provide front-line technical support to users.
- Remain available and offer a highly qualitative customer service.
- Troubleshoot hardware and software and issues.
- Assist with the setup and configuration of new devices.
- Work closely with cross-functional teams to identify and resolve technical issues in a timely and efficient manner.

**Skills**:

- Excellent communication abilities
- Customer-oriented
- Problem-solving skills and autonomy
- Office 365
- Sound knowledge of IT hardware and software is preferred.
- ITIL certificate (recommended)
- Ticketing services (for example : Service Now, SAP, Salesforce...)
- English mandatory plus fluent French or Dutch.

Work Location: In person

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