Support Manager

il y a 17 heures


Brussels, Belgique HNM Solutions Temps plein

**Description**:
Nature of task:
▪ Organisation, implementation and maintenance of (IS) support

▪ Coordination of support teams

▪ IS Service management

▪ Coordination with the project teams

▪ Coordination of wiki sites, collaborative sites or social networks

▪ Follow-up of service quality

▪ Management and follow-up of user request

▪ Guidance regarding the use of information systems

▪ Management of incidents related to information systems; organisation of the reporting

▪ Conception and organisation of user documentation for information systems

▪ Conception and management of IS and ICT trainings

▪ Participation in user, service and project meetings

▪ Elaboration and implementation of relevant support processes

**Specific Expertise**:
At least 1 years of specific expertise in: Knowledge in end user assistance or support of information systems

At least 1 years of specific expertise in: Good knowledge of ITIL

At least 1 years of specific expertise in: Knowledge of wiki, collaborative sites and social networks

At least 1 years of specific expertise in: Good reporting skills

**Knowledge and skills (Non-Technical)**:
Please specify the knowledge and skills necessary for the performance of the above list tasks:
▪ Good IT skills

▪ Excellent communication / writing skills.

▪ Ability to give presentations.

▪ Ability to participate in multi-lingual meetings, good communication skills.

▪ Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability

▪ Able to cope with the needs of multi-language site deployment.

**Benefits**:

- Internet reimbursement
- Life insurance

Schedule:

- Monday to Friday


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