Eu - Support Manager - Brussels
il y a 10 heures
**NATURE OF TASKS
Organisation, implementation and maintenance of (IS) support
Coordination of support teams
IS Service management
Coordination with the project teams
Coordination of wiki sites, collaborative sites or social networks
Follow-up of service quality
Management and follow-up of user requests
Guidance regarding the use of information systems
Management of incidents related to information systems; organisation of the reporting
Conception and organisation of user documentation for information systems
Conception and management of IS and ICT trainings
Participation in user, service and project meetings
Elaboration and implementation of relevant support processes
**LEVEL OF EDUCATION
As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, the minimum educational qualification for lot 1 is a level of education corresponding to level 6 of the European Qualification Framework, as follows:
a bachelor’s level or 3 years of higher education
**SPECIFIC EXPERTISE AND TECHNOLOGIES
- At least 5 years of specific expertise in Knowledge in end user assistance or support of information systems
- At least 5 years of specific expertise in Knowledge of wiki, collaborative sites and social networks At least 5 years of specific expertise in Good reporting skills
**KNOWLEDGE AND (NON-TECHNICAL) SKILLS
Please specify the knowledge and skills necessary for the performance of the above list tasks:
Good IT skills
Excellent communication / writing skills.
Ability to give presentations.
Ability to participate in multi-lingual meetings, good communication skills.
Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability
Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
Ability to participate in multilingual meetings;
Ability to work in multi-cultural environment, on multiple large projects;
Excellent Team Player
Ability to understand, speak and write English (C1), French (C1) will be an advantage;
**CERTIFICATION AND/OR STANDARDS
OPTIONAL CERTIFICATION: ITIL foundation certification
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