Frontline Manager, Port Services Benelux

Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
**Frontline Manager, Port Services Benelux**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**Frontline Manager, Port Services Benelux**

Business Unit Port Services are the one-stop, global port services partner powered by deep equipment expertise. Our range of port services starts with equipment maintenance and increases alongside any terminal's evolution, where we are continuously expanding the boundaries of our customer's operational efficiency. As our customers are global, so are we: our talented employees from more than 30 nationalities work across more than 20 countries across the globe. We have profit and loss responsibility for the service business for all applicable products of the Business Area Port Solutions and we will focus on and be dedicated to a total service commitment with the highest quality service for all our customers worldwide.

Service Frontline is the global Port Services organization ensuring fast and first-class service towards our customers. Our responsibility is to manage all our local Service Frontlines and Partners to assure the highest quality and support for our customers, including continuous development of our service business globally.

We are now looking for a person to develop and lead the Port Services frontline activities in Belgium and in the Netherlands. In this role you will report to the Regional Frontline Director, Northern Europe for Port Services. You will be based in our main office in Antwerp.

**Your Main responsibilities include**:

- Generating growth and profitability improvement of the frontline
- Driving and implementing the global port services strategy within the region and translating the strategy into concrete plans and actions
- Developing and improving the first level customer support within the countries
- Building up the local skill levels within the countries in a holistic manner to support the continuous development of the employees, the organization, and the business
- Implementing and developing the service portfolio within the countries
- Management Responsibility for the Frontline Organisation
- Full P&L Responsibility
- Building collaboration with equipment sales and supply chain
- Increasing collaboration and engagement within the Team and with its stakeholders

**What we expect**:

- Good technical education with commercial experience
- Working experience in Port Services
- Previous experience of leading a service team
- Intercultural competence
- Excellent communication, interpersonal and negotiating skills
- Demonstrated leadership skills and target orientation to get results
- Fluent English and preferably previous working experience in Belgium or in the Netherlands
- Ability to travel globally

**What we offer**
- To be part of a dynamic and newly organized BU Port Services
- Global group personal development and training opportunities

We welcome you to become a part of a great, dynamic and successful Team
- Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination._