Service Delivery Manager
il y a 20 heures
We are on the lookout for a** Service Delivery Manager**to join our team for working with European Institutions based in**Brussels**.**
**Get to know us - SEIDOR**
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.
For this position you would be working with our client from the European institutions.
Below are the details of your role and requirements.
**Your role**:
As a Service Delivery Manager, you will be responsible for overseeing the execution of framework contracts, ensuring that services provided to EU institutions meet the highest standards. You will act as the key liaison between stakeholders, drive process improvements, and lead a team of professionals to guarantee timely, efficient, and high-quality service delivery.
**Your Tasks**:
**Manage and oversee service delivery** for EU institutions under framework contracts, ensuring SLAs and KPIs are met.
**Act as the primary point of contact** for client relations with EU institutions, ensuring satisfaction and contract compliance.
**Coordinate multiple service delivery projects**, ensuring smooth execution and adherence to EU public sector regulations.
**Identify and mitigate risks**, implementing proactive strategies to ensure service continuity and improvement.
**Lead and support a team** of professionals, fostering collaboration and continuous development.
**Monitor performance and reporting**, providing insights and recommendations for optimizing service quality.
**Drive process improvements**, implementing best practices in public sector service management.
**What’s in it for you?**
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
**Who we think you are**:
- Strong experience in **service delivery management**, preferably in **EU institutions, public sector, or large-scale framework contracts**.
- Excellent **stakeholder management** and ability to build trusted client relationships.
- Proven expertise in **risk management, performance monitoring, and service optimization**.
- Leadership skills to guide **multicultural teams** in a dynamic, fast-paced environment.
- Fluency in **English** (French or Dutch is a plus).
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