Front Office Manager

il y a 3 heures

SintLambrechtsWoluwe, Belgique Tangla Hotel Brussels Temps plein

A Front Office Manager is responsible for supervising the support staff, managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards.
- Showing initiative, Problem solving, Team leading.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly department communication meetings and produce minutes
- Present morning meeting of the hotel
- Participation in manager on duty as request.
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team.
- Controls cost effectively to meet budget guidelines.
- Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
- Ensures that all procedures and policies are in place and followed.
- etc.,

Type d'emploi : Temps plein, CDI

Rémunération : à partir de 3 600,00€ par mois

Avantages:

- Chèques repas
- Éco-chèques
- Indemnité kilométrique
- Indemnité kilométrique vélo

Horaires:

- Tous les week-ends
- Travail de jour
- Travail en soirée
- Travail les jours fériés

Rémunération supplémentaire:

- 13ème mois
- Dimanche ou jour férié majoré
- Pécule de vacances

Lieu du poste : En présentiel

  • Hotel Receptionist

    il y a 3 jours

    Sint-Lambrechts-Woluwe, Belgique Tangla Hotel Brussels Temps plein

    FRONT OFFICE RECEPTIONIONIST JOB DESCRIPTION**:Receptionist** REPORTS TO**:Front Office Manager** *** Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following the Tangla standards of aggressive hospitality and adhering to guidelines and procedures. Always greet...

  • Onthaalbediende- Sint-lambrechts-woluwe

    il y a 2 semaines

    Sint-Lambrechts-Woluwe, Belgique Tempo-Team Temps plein

    functiegroep Receptie- - referentie CXTTP-3342 jobdetails Exselsia (part of Tempo-Team) staat voor total front desk management. Een sterke planning en een performant back-up systeem garanderen continuïteit aan het onthaal van onze klanten voor receptie en telefonie....**hoofdverantwoordelijkheden**: - Wij zijn op zoek naar een gemotiveerde...

  • Full Time Administrative and Education Assistant

    il y a 3 heures

    Sint-Lambrechts-Woluwe, Belgique ECOLE MONTGOMERY Temps plein

    **Description de l’entreprise **EIM is a bilingual school in Brussels, Belgium for students from ages 5 - 18. Our school has approximately 200 students. Our small campus and classes provide an optimal teaching and learning environment. Our staff comes from all over the world, with international experience, and you would join a small, dynamic and...

  • Management Assistant

    il y a 2 semaines

    Sint-Lambrechts-Woluwe, Belgique Robert Half Temps plein

    Ben jij een ervaren **Management Assistant** (M/V/X) met een passie voor administratie en organisatorische ondersteuning? Onze klant, een toonaangevend en internationaal bedrijf regio Woluwe, is op zoek naar een proactieve en stressbestendige professional om het team te versterken. Het betreft een voltijdse uitzendopdracht met zicht op vast. **Als...

  • Office Manager

    il y a 2 semaines

    Sint-Pieters-Woluwe, Belgique Association Des Editeurs Belges Temps plein

    Une offre proposée par Archetype: **Association des Éditeurs Belges (ADEB)** Une opportunité unique de rejoindre un acteur clé du monde de l’édition L’ADEB, fédération professionnelle des maisons d’édition belges francophones, recrute un-e **Office Manager** pour rejoindre son équipe à taille humaine et participer activement à une phase de...

  • Front-end Developer

    il y a 3 heures

    Sint-Gillis, Belgique AMA European Consulting Temps plein

    We are looking for someone who will join the shared service “Front-End development” in our client’s office. Ama European Consulting always aims to provide its clients with solutions tailored to their needs, using the latest technologies. Depending on the client and the assignment, you will have the opportunity to work with the following tools: latest...

  • Front Office Flexi-job ou étudiant

    il y a 3 heures

    Sint-Lambrechts-Woluwe, Belgique Tangla Hotel Brussels Temps plein

    Le Tangla Hotel Brussels, hôtel 5★ situé à Woluwe-Saint-Lambert, recherche un(e) réceptionniste en flexi-job ou job étudiant pour renforcer son équipe dynamique. **RESPONSABILITES PRINCIPALES** - Accueillir les clients avec chaleur, courtoisie et professionnalisme, dans le respect des standards du Tangla Hotel Brussels. - Assister à la gestion des...

  • Management Assistant

    il y a 2 semaines

    Sint-Lambrechts-Woluwe, Belgique Actief Interim Temps plein

    Ben jij op zoek naar een functie als management en personal assistant? Wil je een succesvol en internationaal bouwbedrijf als nieuwe werkgever? Voor deze functie zoeken we een servicegerichte en gemotiveerde werkkracht die het volgende takenpakket de baas kan.Ondersteunen van het marketingteam: - dagelijkse communicatie via internationale media opvolgen -...

  • Communications Manager

    il y a 2 semaines

    Sint-Lambrechts-Woluwe, Belgique UPS Temps plein

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Chargé-e de Communication

    il y a 3 jours

    Sint-Lambrechts-Woluwe, Belgique Centre culturel Wolubilis Temps plein

    **Le Centre culturel Wolubilis recrute un-e chargé-e de communication temps plein CDI** Entrée en fonction : idéalement le 1 octobre 2025 **LE CENTRE CULTUREL WOLUBILIS (CCW)** Haut lieu de découvertes, de rencontres, de dialogue et de débats, le Centre culturel Wolubilis s’intéresse particulièrement à la rencontre entre création artistique...