Application Support Analyst
il y a 1 jour
Job Specification & Profile
Technical Customer Support Analyst
**Overall purpose**:
Key areas of responsibility
Approx Time
Customer support
Managing the intake process of user reported issues (triage process)
Responding to users where appropriate
Investigating issues on behalf of the user
Assisting the Salesforce Administrator with key tasks
Provide technical and administrative support to users
30%
Technical support
Respond to the more complex escalated problems.
Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex user problems
Documents and tracks status of user inquiries, coordinates appropriate response and follows up to ensure user satisfaction.
Participates in the analysis of user identified issues or problems which may require changes to department procedures, standards or systems
Perform a variety of tests (such as regression, integration, platform and performance tests) to confirm stability of software systems
Evaluates effectiveness of new utilities and tools
70%
Qualification/professional/technical skills and knowledge
Proven ability to communicate appropriately at all levels of business (including customer level).
Intermediate level technical skills in C#, JavaScript or equivalent to ensure continuous improvement of the internal toolsets.
Knowledge of Microsoft SQL / TSQL
Knowledge of the standard capabilities of Salesforce through experience and/or Trailhead
Detail oriented and self-starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Team player with positive “Can-do” attitude
Great communication skills with enthusiastic personality
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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