IT Support Agent

I'm interested IT Support Agent (ENG + FR or German) - European Institution Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you At the moment we are looking for an '**IT Support Agent** ' for a European Institution **Nature of the tasks**: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: on-site support - Recording & tracking incident information - Recording & tracking Problem information - Participating in reconfiguration/installation of PC environment - Documenting operational support procedures - Drafting technical content for knowledge database - IT support specialist must be able to perform all tasks of a service desk operator - Liaising with system administration and database administration for execution of administration tasks - ... **Your skills**: - Min 3 years of experiences as IT Support - Fluent in both English/French both written and oral (German is a very big plus and can replace French) - Part of the consultants needs to be fluent in German both written and oral as well - Very good communication skills - User oriented - ITIL V3 Foundation Certified is a big plus - ... **Why should you take the leap?** “Global Reach, Local Touch”: as a global leader in IT consultancy, we are committed to all our employees and clients to spread the knowledge, experience and innovations across elgium in a pleasant and decent way. Sogeti is the perfect place to bring your passion for IT into play and learn new skills. You will be given the opportunity to develop your career through working on interesting projects, our internal training & development program and by attending training courses to broaden your knowledge and obtain certifications. That's how we boost your personal career and encourage life-long learning in your area of expertise Your evolution will be monitored closely by your people manager, your counselor, and your project manager/sponsor on your project. We promote a culture of diversity. We believe that working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients. With the digital tech sector growing at a rapid pace and women significantly underrepresented in the industry, we are determined to inspire and recruit more women into technology and build diverse teams that reflect the clients we serve. In exchange for your work and commitment, **you will be rewarded with**: - A nice gross salary with extra netto compensation - A shiny company car (or federal mobility budget instead) + fuel/charging card - Lunch vouchers - Eco-cheques - Flexible hours - Training and learning possibilties - 32 vacation days - A flex plan & mobility plan - A share ownership plan - ... - KRIS DE BAERDEMAEKER SDC Resource manager - "Sogeti gave me a lot of opportunities to prove myself business-wise"_ - TOM GAUTOT Project Manager - "At Sogeti we are thriving quality for client and colleagues. Sogeti supports you in becoming your professional best."_ - LEELA BETHANI Software Test Engineer - "Sogeti provides me various learning and development programs, including training sessions, certifications, and knowledge-sharing initiatives. Joining Sogeti offered me the chance to enhance my skills."_ - INESSA VERLEYEN Test Manager - "Finding a project that fits not only business objectives but also my development and personal objectives is where Sogeti makes a difference."_ - ROB GROENÉ Functional Consultant - "The flexibility of working in an expanding versatile team, under the umbrella of a worldwide player, is what gives you the chance to thrive and become your best."_ Informal culture Flat structure Training possibilities International environment 4 domains of expertise Extralegal advantages