Customer Success Manager
il y a 11 heures
StriveCloud is a fast-growing tech company based in Ghent, Belgium, specializing in transforming businesses with innovative gamification software.
We create solutions that drive user engagement and loyalty across diverse industries such as sports, mobility, fintech and health.
Trusted by brands like Fitpass, Zumba, and Vuolog, we are on a mission to reshape the gamification landscape.
Despite our lean team, we provide powerful API-driven integration tools and a robust content management system to meet our clients’ needs.
As we continue to grow at a rapid pace, we want you to be part of our exciting journey
**Your Role**:
As a Customer Success Manager at StriveCloud, you’ll play a central role in crafting success stories for our clients, focusing on our gamification software. You’ll closely collaborate with our team, attentively listening to our clients’ needs and translating them into actionable projects. From guiding them through onboarding to providing ongoing support, you’ll ensure their journey is seamless and rewarding. Your responsibilities extend to creating tailored solutions that meet the unique needs of each client, leveraging our gamification expertise and product knowledge.
Moreover, you’ll have the chance to unleash your creativity, offering innovative solutions and ideas to cater to our clients’ needs. With StriveCloud well positioned for growth, you’ll have numerous opportunities for professional development. We’ll support your growth, offering chances to expand your skills as our product and market presence expand. Join us in shaping these success stories, where each day presents opportunities to learn, grow, and make a significant impact.
**Who are we looking for?**:
- You have a growth mindset and are eager to excel and advance quickly in your role
- You possess strong listening skills and can effectively translate customer feedback into clear, actionable tasks
- You are familiar with software development processes and can manage project timelines with precision
- You are passionate about gamification and have a genuine interest in the startup world
- You have a strong affinity and willingness to develop technical skills related to software and SaaS products
- Experience with project management tools, content management systems (CMS), and the Atlassian suite (Jira, Confluence, etc.) is a plus.
- Previous experience in customer success, project management, or account management is a plus
**What can you expect from us?**:
- Be part of a team of high achievers on a mission to revolutionize user engagement for apps and scale the business.
- Sliding hours, where remote working and Friday after work drinks are optional
- An environment where personal development is important
- Flat hierarchy, where you can make a difference in a small team
- Competitive salary with interesting fringe benefits
**The location**:
StriveCloud is located at Coupure Rechts 620/10 Ghent, Belgium.
Flexible in remote work.
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