Customer Success Manager Saas Int'l Hq

_Bricsys ®, part of Hexagon, is the global technology company that creates the Bricsys® 24/7 project collaboration [cloud] platform and the BricsCAD® family of computer aided design (CAD) [desktop] products._
- Bricsys ® 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout the AEC lifecycle. An easy-to-use cloud platform, Bricsys ® 24/7 enables better collaboration, communication and coordination. Unlimited users, role-based file access and automated workflows are just a few of its many powerful features._

**We are currently looking for an experienced Customer Success Manager to join our growing international team.**

The role has a global remit while the majority of your time will be dedicated to our customers based in the Benelux region.

In this role, you will
- Build up an in depth understanding of the Bricsys products
- Work with new and existing customers to provide onboarding, integration and education to drive long term customer success
- Build strong, authentic relationships with key customer stakeholders to fully understand the customer’s needs and how we can help them succeed
- Be the voice of the customer for internal Bricsys teams, help guide the roadmap and future development based on your product and customer knowledge
- Work closely with the support team to follow-up on issues for your key accounts, and support the team with your understanding of the customers
- Ensures best practices are adopted for product use
- Accountable for client renewal, upsell and retention results and high customer satisfaction
- Proactively work with internal and external stakeholders to guide customers to successful resolutions if issues would arise
- Deliver presentations, demos and proof of concepts to customer and prospects either virtually or in-person
- Responsible for marketing success activities like webinars, blogs, 1:many campaigns,

**Your profile**
- A confident communicator with strong written and oral communication skills
- Proven effectiveness collaborating with customers and ability to understand and explain technical solutions
- A quick learner, with strong analytical skills, who enjoys getting to the bottom of our solutions, and loves helping customers
- Comfortable in a highly collaborative international environment with a hands-on and can-do attitude
- Ability to work independently and prioritize multiple tasks
- Ability to operate under strict deadlines and in a fast-paced environment
- Bachelor’s degree or other related business degree preferred

**Our offer**
- Flexible working hours, 32 days’ vacation and the possibility to work from home up to 2 days/week
- Competitive remuneration with many additional benefits (pension plan, meal vouchers, expense allowance, hospitalization & car insurance to name a few)
- A no-nonsense work floor with a flat hierarchy and direct access to management
- Autonomy in planning and designing your own work (guidance and collaboration possibilities are available)
- An international work environment.
- Encouragement to show initiative, learn, grow and develop your own ideas
- Parties, pizza Fridays and other (optional) fun activities
- **Up to 12 ‘Learning Days’ and free access to complete Udemy catalogue**, a learning platform offering access to thousands of top-rated courses, allowing our employees to improve their skills constantly.

**About Bricsys ®**

Bricsys ®, part of Hexagon, is the global technology company that creates the Bricsys® 24/7 project collaboration [cloud] platform and the BricsCAD® family of computer aided design (CAD) [desktop] products.

Bricsys ® 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout the AEC lifecycle. An easy-to-use cloud platform, Bricsys ® 24/7 enables better collaboration, communication and coordination. Unlimited users, role-based file access and automated workflows are just a few of its many powerful features.

**About Hexagon**

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Dienstverband: Voltijds

Aanvullende vergoedingen:

- 13e maand
- Jaarlijkse bonus
- Vakantiegeld

Werkschema:

- ma-vr

Werklocatie: Hybride telewerken in 9050 Gent