Senior Supporter Experience Officer

- Salary:London - £44,561 gross p/a, Brussels - €3.958,13 gross p/m- Location:Brussels, London- Contract Type:Indefinite- Hours:Full Time- Closing Date:12 November 2025- First Interview Dates:Week beginning 17 November

**About the role**:

- If you are passionate about impact-driven storytelling and building lasting connections, this is your chance to make a real difference. At ClientEarth, we are looking for a Senior Supporter Experience Officer to design and implement engaging stewardship journeys. You will work closely with our philanthropy account managers, leading on project-managing multiple donor communications, setting up meaningful journeys that strengthen relationships with high-net-worth individuals and partners.

** Meet your Manager**
- In this role you will be managed by Camilla Fitzgerald. Camilla joined ClientEarth in 2022 and is part of ClientEarth’s fundraising team, working hard to grow our supporter community and brand awareness while stewarding supporters, both in the UK and internationally. She focuses on corporate and philanthropic giving, with a particular focus on unrestricted income to help secure long-term financial stability for the organisation. Before joining ClientEarth, Camilla was Director of Development at Walkabout Foundation, where she built and implemented their 5 year fundraising strategy. Camilla started her career in Events Management, having learnt first at The Institute of Masters of Wine, and then solidifying her experience in fundraising at Brooke and then charity: water UK. Camilla went to school at the French Lycee Charles de Gaulle in London and completed her degree in History of Art at Oxford Brookes University.- Main Duties- Lead on the project management, design, content creation and publishing of communications for the Philanthropy team (including impact report and newsletters) and work with translators to ensure communications are produced in other key ClientEarth languages
- Lead on the development of bespoke reporting for six and seven figure restricted and unrestricted gifts to produce high-quality, compelling reports tailored in style and content to suit a range of audiences in different geographies
- Work closely with the Philanthropy team to ensure gold standard stewardship for ClientEarth’s philanthropy donors: driving creative, unique and inspiring ideas for tailored stewardship touchpoints throughout the year;
- Partner with the Design Manager to deliver visually compelling reports and original donor stewardship touchpoints tailored to the Philanthropy portfolio;- See the job description (below) for a full list of duties for this role.
- Role requirements- Experience of writing, coordinating and submitting successful funding proposals and reports for both short
- and long-term projects
- Experience of providing first-class stewardship or excellent customer service, including designing donor journeys across multiple formats and knowledge of the donor life-cycle
- Experience of managing competing deadlines and managing multiple stakeholder requests, tasks and priorities
- Ability to interpret varied and complex information and reframe in a clear, concise and persuasive way- See the job description (below) for a full list of requirements for this role.
- Further Information
- **Have a question about this job?** Please visit **our Careers site** for advice on applying, FAQs, and more.
- **Flexible working**: We are proud to be a **Flexa** accredited Employer. Visit our **Flexa Employer page** for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based **See our Benefits page for more**as well as **our flexible working FAQ.**
- Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the **UK or Belgium.**
- ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.