Senior Technical Support
il y a 23 heures
Job Details Senior Technical Support Job Description Our company is developing and you can expand your career along with it.Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.Key ResponsibilitiesDeploy patches on all machines (excluding servers) in collaboration with client,Validate and implement updates of business applications on the current master image based on Windows 10,Validate the master on all new machines in case of acquisition of new model of machines,Identify and document tasks that can be handled by L1 and L2 - shift left,Perform first diagnosis of network issues and qualify them - escalate them to the appropriate support group / network provider,Perform tests to validate changes of infrastructure in collaboration with client providers,Cover the 3rd level support of the system architecture - which means: Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues - Incident avoidance,Each change should be tested and documented according to client instructions / procedures,Help the 1st and 2nd level support to resolve non resolved support requests,Maintain post master scripts (VBS. DOS. PowerShell) for the installation of new applications and updates (average 2 per month),Test and adapt the master scripts for the installation on the new machines. On average 2 new models per annum,Take part in maintenance operations of the computer equipment with the support team,Create and maintain scripts to automate the installation of applications. Job Requirements Professional skills and required qualifications:In order to ensure the good execution of the mission, the 3rd Level Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:Expertise in office 2010 tools,Expertise of Windows 10,Expertise of DOS and VBS,Knowledge of PowerShell,Knowledge of Windows 2008 server,MS certified preferable,Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified,Working knowledge of project management - certification is preferable,Knowledge on backup / restore tool is required,Advanced knowledge of virtualization,E-mail systems,Microsoft Sharepoint,Advanced knowledge of networking and telecommunications,Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows,Telephony (traditional, IP, Mobile),Connectivity's technologies (ADSL, UMTS, ISDN, WiFi),Language skills: fluent in Dutch and good level of English.Behavioral skills required:Excellent customer-facing skills and interpersonal skills,Independent and pro-active thinking,Relationship builder both within the team and across the whole office,Personal resilience and able to complete projects in some tight timescales,Good time management and prioritization practices.
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Technical Project Manager
il y a 1 semaine
Brussels, Belgique NewSpace Technical Temps pleinTechnical Project Manager (Space)Location: Belgium (Onsite)Competitive Salary*Due to strict export control laws, qualifying applicants must be EU Citizen or citizen of NATO member country*NewSpace Technical are looking to hire a Technical Project Manager for our NewSpace client. This is a full-time permanent position, based onsite their office in Belgium.As...
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Senior Technical Project Manager
il y a 4 semaines
Brussels, Belgique Signify Technology Temps pleinWe're Hiring: Senior Agile Project Manager Are you a hands-on Software Engineer who thrives in Agile environments? Do you love solving complex problems, improving processes, and collaborating with cross-functional teams? If so, this role could be a perfect match.We're looking for a talented Senior Agile Project Manager to join our team and help us design,...
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Senior Technical Project Manager
il y a 4 semaines
Brussels, Belgique Signify Technology Temps pleinWe’re Hiring: Senior Agile Project Manager Are you a hands-on Software Engineer who thrives in Agile environments? Do you love solving complex problems, improving processes, and collaborating with cross-functional teams? If so, this role could be a perfect match.We’re looking for a talented Senior Agile Project Manager to join our team and help us...
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Technical Support Specialist
il y a 3 jours
Brussels, Belgique Viva Wallet Temps pleinAPN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’! **The role**: The Technical Support Specialist, will join our Technical Support Team (part of the...
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Technical Support Engineer
il y a 2 semaines
Brussels, Belgique LA International Temps pleinThe 5*8 hour L1 service provider Provides first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.Guide customer to collect information and log according Huawei engineer requireAssist to create the ticket for customer according procedure of...
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Technical Support Specialist
il y a 22 heures
Brussels, Belgique Getronics Temps pleinNature of tasks Service desk agent, incident agent and analyst, problem agent and analyst Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate First and second-line support: remote and on-site support Recording & tracking incident and request information Recording & tracking Problem...
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Technical Support Specialist
il y a 4 semaines
Brussels, Belgique Getronics Temps pleinNature of tasksService desk agent, incident agent and analyst, problem agent and analystIncident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rateFirst and second-line support: remote and on-site supportRecording & tracking incident and request informationRecording & tracking Problem...
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Technical Customer Support
il y a 5 jours
Brussels, Belgique OSR Enterprises AG Temps pleinDescription We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support. The right candidate should have various technical capabilities and customer-centric approach. Requirements Essential: 7+ years of proven...
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Dynamics 365 CE Senior Technical Architect
il y a 7 jours
Brussels, Belgique Black Pen Recruitment Temps pleinOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...
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Technical Support
il y a 3 jours
Brussels, Belgique EQUIP SA Temps pleinDescription de fonction En tant que technical support, vous serez amenés à: - être un spécialiste apprécié du service après-vente - établir des devis et élaborer des projets en collaboration avec l'équipe de vente. - suivre de près les nouveaux développements sur le marché de la mobilité électrique. - assurer la formation des distributeurs...
