IT Coordinator Retail Benelux

il y a 22 heures

Brussels, Belgique Louis Vuitton Temps plein

Poste

**Responsibilities**:

- Manage the IT infrastructure of LV Benelux & Nordics & Poland sites (incl Retail HO) such as network and telephony infrastructure and devices, user hardware, monitoring systems and network performances to ensure the highest level of performance
- Plan, organize, control and evaluate IT operations (proactive visit, site opening, hardware renewal,.), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours
- Implement and coordinate systems, policies and procedures based on LV Core Model
- Ensure data security, network access, and backup systems
- Act in alignment with users’ needs and system functionality to contribute to organizational policy
- Identify problematic areas, designing and proposing solutions to be implemented in time once approved
- Preserve assets, information security and control structures
- Collaborate with EMEA & Central Teams to maintain LV standards and functionality

Missions

Follow-up and Reporting
- Formalise visit report & associated action plans
- Follow-up on projects deployment & share status

Documentation
- Contribution to the technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager

Budgeting
- Monitor expenses and propose actions to keep them in line with the IT budget

Purchasing
- Collaborate with IS&T Manager Benelux & Nordics to manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time.

External suppliers
- Schedule regular meeting with external partners to follow activities
- Verify and update Service Level Agreements (SLA) within 3rd parties managed

Profil

Knowledge (necessary qualifications for the job)
- Proven working experience as an IT coordinator or relevant experience in proximity support activity
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands-on experience with computer networks, network administration and network installation
- Strong communication and interpersonal skills
- Great attention to detail
- Excellent organizational and coordination abilities
- Ability to coordinate resources
- Strong in formalizing visit report & associated action plans
- Ability to follow-up projects and share clear status
- Able to work in a fast-paced demanding environment
- Strong command in English and French

Technical Skills:

- Network & Telecom: WAN, LAN, Wireless LAN
- Windows clients, Smartphones and Tablets (Apple)
- IOS environment

Informations complémentaires

Work hours:

- Established on retail schedules
- By exception the employee must be flexible and available in order to be able to adapt his activity to manage production incidents, or exceptional activities (hardware renewal, store openings, events,)

Travels:

- Mobility inter-site - regular visit should be done in all sites under his/her responsibility (Retail HO in Brussels + Stores in Benelux & Nordics & Poland)
- Estimated Time : Depending of the project could go up to 50 % per week

ORGANIZATION:
Hierarchical manager: IS&T Manager Benelux & Nordics

Functional relations:
Internal
- Benelux & Nordics HO
- Stores Managers and IS&T correspondents
- LV_NEO Support organization
- LV_NEO EMEA correspondents

External
- 3rd party local supplier

MAIN JOB LOCATION : Brussels

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