IT Coordinator Retail Benelux

**Position**:
**Responsibilities**
- Manage the IT infrastructure of LV Benelux & Nordics & Poland sites (incl Retail HO) such as network and telephony infrastructure and devices, user hardware, monitoring systems and network performances to ensure the highest level of performance
- Plan, organize, control and evaluate IT operations (proactive visit, site opening, hardware renewal,.), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours
- Implement and coordinate systems, policies and procedures based on LV Core Model
- Ensure data security, network access, and backup systems
- Act in alignment with users’ needs and system functionality to contribute to organizational policy
- Identify problematic areas, designing and proposing solutions to be implemented in time once approved
- Preserve assets, information security and control structures
- Collaborate with EMEA & Central Teams to maintain LV standards and functionality

**Job responsibilities**:
**Follow-up and Reporting**
- Formalise visit report & associated action plans
- Follow-up on projects deployment & share status

**Documentation**
- Contribution to the technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager

**Budgeting**
- Monitor expenses and propose actions to keep them in line with the IT budget

**Purchasing**
- Collaborate with IS&T Manager Benelux & Nordics to manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time.

**External suppliers**
- Schedule regular meeting with external partners to follow activitiesVerify and update Service Level Agreements (SLA) within 3rd parties managed**Profile**:
**Knowledge (necessary qualifications for the job)**
- Proven working experience as an IT coordinator or relevant experience in proximity support activity
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands-on experience with computer networks, network administration and network installation
- Strong communication and interpersonal skills
- Great attention to detail
- Excellent organizational and coordination abilities
- Ability to coordinate resources
- Strong in formalizing visit report & associated action plans
- Ability to follow-up projects and share clear status
- Able to work in a fast-paced demanding environment
- Strong command in English and French

**Technical Skills**:

- Network & Telecom: WAN, LAN, Wireless LAN
- Windows clients, Smartphones and Tablets (Apple)
- IOS environment

**Additional information**:
**Work hours**:

- Established on retail schedules
- By exception the employee must be flexible and available in order to be able to adapt his activity to manage production incidents, or exceptional activities (hardware renewal, store openings, events,)

**Travels**:

- Mobility inter-site - regular visit should be done in all sites under his/her responsibility (Retail HO in Brussels + Stores in Benelux & Nordics & Poland)Estimated Time : Depending of the project could go up to 50 % per week**ORGANIZATION**:
**Hierarchical manager**:IS&T Manager Benelux & Nordics

**Functional relations**:
Internal
- Benelux & Nordics HO
- Stores Managers and IS&T correspondents
- LV_NEO Support organization
- LV_NEO EMEA correspondents

External

3 rd party local supplier

**MAIN JOB LOCATION**: Brussels

**_LOUIS VUITTON _**
**MAISON***:

- Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.