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Customer Solutions Analyst
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**Position Summary**
**Where will you work?** Nestlé’s offices in Brussels & Homeworking
**When will you start?** As from Janaury 2026
**How long will it last?** 6 months
In this position located in our supply chain department, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers (Delhaize, Carrefour, Colruyt etc.).
You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-to-day operations.
**Your Responsibilities**:
- Oversee the claims’ management process
- Work on different customers portfolios and help to solve different cases, ensuring a high level of satisfaction
- Ensure the follow-up and update of the claims dashboard, share the results, and propose actions plan to improve the process
- Nestlé customer service deals with several product categories
- Providing response or feedback for order-related concerns (deliveries, billing & concerns)
- Transversal interactions / relationships with other departments within the Operations team (Logistics team, master data team), a centre of operations in Portugal and with Sales / Marketing
- Continuously driving and encouraging improvements meeting all internal and external KPIs
**What Will Make You Successful?**
- You are Fluent in Dutch and/or French, with a professional knowledge of English (daily contact with Lisbon)
- You are currently studying or possess a bachelor’s or master’s degree in Marketing, Business Administration, Finance, Engineering or equivalent by experience
- You want to be part of a department that transforms existing processes and wins with Customers, that feels comfortable to work in transformation and change environments
- You have a passion for working with customers internally and externally based on trust and want to develop long-term relationships
- You are efficiency and organized with a pro-active way of working
- This position could be a first step for your career at Nestlé._
**What we offer**:
- Great opportunity to learn to work in a FMCG, international environment
- Part of a diverse intern community
- Fun and educational events organized for the intern community, with opportunities to broaden your network
- 6-month & full-time internship
- Competitive internship allowance
- Transport reimbursement
- 3.5 days of paid leave
- 15 days possibility to work from abroad
- Possibility to work from home 3 days a week
**Any questions?**
- Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all_
