Guest Service Agent Night
il y a 6 jours
**Additional Information**
**Job Number**25031245
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium, 1930
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
**DESCRIPTION OF POSITION**:
The Guest Service Agent Night will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.
**MAIN DUTIES AND RESPONISBILITIES**:
- Provide a fast, efficient, courteous and personalized check-in/check-out
- Greet and direct guest
- Know how to recognize regular and elite guest
- Respond to all guest requests according to standards and manage guest complaints
- Adhere to Marriott's accommodation policy and standards
- Correctly bill and collect various forms of payment
- Maintain an up-to-date guest file
- Maintain good communication and relations with the different departments
- Ensure a professional appearance at all times
- Ensures courteous customer check-in and check-out quickly and efficiently.
- Assumes telephone service according to the standards.
- Informs customers about the types of rooms, meeting rooms and various outlets.
- Is aware of the daily tasks, events, VIP arrivals and groups.
**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:
- Prevents her responsible for the presence of any suspicious persons.
- Demonstrates motivated, dynamic and flexible.
- Possess good communication skills.
- Innovate and identify the challenges.
- Assumes responsibility and make decisions.
- Communicates and shows empathy for resolving customer complaints
- Takes knowledge of responsibilities of his position
- Learn to effectively put into practice his knowledge of the position and technical expertise
**Grooming**:
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
- “This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.”_
As guest service agent night you will also be in charge for the tasks of a night auditor such as : closing daily shifts, prepare night audit report, carry out various controls and check daily revenues streams.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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