IT Support Manager

il y a 11 heures

Brussels, Belgique Penguin Formula Temps plein

Company Description

We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

**Job Description**:

- Organisation, implementation and maintenance of (IS) support.
- Coordination of support team.
- Follow-up of service quality.
- Management and follow-up of user requests.
- Guidance regarding the use of information systems.
- Management of incidents related to information systems; organisation of the reporting. Identifying the services needed to ensure stakeholder satisfaction.

**Qualifications**:

- Knowledge of IT equipment in meeting rooms, and of multimedia technologies.
- Knowledge of audio-visual equipment.
- Knowledge of SMT (ticketing tool), Horizon, MIRA and Coral.
- Experience in end user assistance or support of information systems
- Proven knowledge in end user assistance and support of information systems.
- Knowledge of the office automation tools used in the contracting authority (MS-Office).
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in teams.
- Ability to work with a ticketing system (SMT is a plus).
- Excellent communication / writing skills.
- Customer oriented service and good team spirit

Additional Information

We’re looking forward to hearing from you

  • IT Support

    il y a 10 heures

    Brussels, Belgique Sloka IT Solutions Temps plein

    Greetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...

  • IT Support Technician

    il y a 2 semaines

    Brussels, Belgique Synergy Global IT Services Temps plein

    It could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...

  • Support IT

    il y a 2 semaines

    Brussels, Belgique Michael Page Temps plein

    Pour ce rôle de Support IT, vous aurez pour principales missions les axes suivants : IT Support: Traiter les demandes des utilisateurs internes et externes à l'aide de canaux multiples (outil de ticketing, chat, e-mail). Fournir des solutions pour résoudre les incidents de niveau 1. Incident management: Analyser les incidents techniques et fonctionnels de...

  • IT Support Specialist

    il y a 10 heures

    Brussels, Belgique Patronale Life Temps plein

    **Patronale Life** est, depuis près d’un siècle, active dans le secteur des assurances, les prêts, les énergies renouvelables et l’immobilier **Patronale Life** possède des filiales telles que: - **Patronale Solar** spécialisée dans le développement, la réalisation, la gestion et le financement de projets et d'innovations dans le domaine des...

  • IT Support Engineer

    il y a 2 semaines

    Brussels, Belgique NTek Software Solutions Temps plein

    Role Description:Provide hands-on technical support for desktops, laptops, printers, scanners, handheld devices, access points, Wi-Fi devices, and mobile devices. Install, configure, and maintain operating systems (Windows, macOS, Linux) and standard business applications. Respond to incidents and service requests logged via the IT service desk, ensuring...

  • IT Operational Support Officer

    il y a 4 semaines

    Brussels, Belgique Consort Group Temps plein

    IT Operational Support Officer M/FThis is your missionAre you passionate about IT operational excellence and improving service delivery? Then this position is for you.As an IT Operational Support Officer, you will be responsible for ensuring high-quality support for end-users and optimizing operational processes in our ecosystem.Build side:Participate in...

  • Desktop Support Engineer

    il y a 2 semaines

    Brussels, Belgique Total IT Global Temps plein

    Tasks Duties & Responsibilities Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support...

  • Support Manager

    il y a 11 heures

    Brussels, Belgique Capgemini Temps plein

    Organization and implementation of support of information systems. - Provide guidance regarding on the use of information systems. - Maintain and update user support information on wiki sites and collaborative sites. - Management and follow-up of user requests. - Conception and management of presentations and specialized IT trainings for end users. - On need...

  • IT Manager

    il y a 2 semaines

    Brussels, Belgique amfori - Trade with Purpose Temps plein

    About amforiamfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.Founded in 1977, and recognised for its flagship...

  • IT Manager

    il y a 4 jours

    Brussels, Belgique amfori - Trade with Purpose Temps plein

    About amforiamfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.Founded in 1977, and recognised for its flagship...