Emplois actuels liés à IT User Support En/fr - Brussels - Allo Intérim

  • IT Support

    il y a 2 semaines

    Brussels, Belgique CONNECTB2B LTd Temps plein

    CONNECTB2B LTD is looking for IT Support Technician in **Brussels, Belgium** Duration: Long term project **Must have**: Dutch language proficiency with right to work in Belgium. Contract: Full time **B2B contract ( This is not permanent position)** Start: ASAP **Salary**: 3500 Euros Gross per month you will be doing: - Maintain in-house systems, user...

  • IT Business Analyst

    il y a 3 jours

    Brussels, Belgique Flowtec Group Temps plein

    IT Business Analyst – Brussels- NL/FR required A large international organisation is looking for an experienced IT Business Analyst to support strategic IT and business initiatives within a complex enterprise environment.This role sits at the intersection of business processes, IT systems, and stakeholder coordination, with a strong focus on analysis,...

  • IT Business Analyst

    il y a 18 heures

    Brussels, Belgique Flowtec Group Temps plein

    IT Business Analyst – Brussels- NL/FR required A large international organisation is looking for an experienced IT Business Analyst to support strategic IT and business initiatives within a complex enterprise environment.This role sits at the intersection of business processes, IT systems, and stakeholder coordination, with a strong focus on analysis,...

  • IT Support

    il y a 2 semaines

    Brussels, Belgique Sloka IT Solutions Temps plein

    Greetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...

  • IT Support Assistant

    il y a 18 heures

    Brussels, Belgique EXCEL CAREERS Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 10 heures

    Brussels, Belgique EXCEL CAREERS Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 19 heures

    Brussels, Belgique CareerWallet Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 15 heures

    Brussels, Belgique EXCEL CAREERS Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Specialists

    il y a 3 semaines

    Brussels, Belgique UpcoMinds Temps plein

    We are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.Key Responsibilities:Provide...

  • IT Support

    il y a 2 semaines

    Brussels, Belgique Expleo Temps plein

    Overview: IT Support We are looking for a bold and reliable **IT Support** to join our Expleo Belgium community for a challenging project within the banking industry! **What does it look like to be a DevOps Engineer at** **Expleo** **?** As an IT Support, you will provide technical support to maintain both hardware and software and other peripheral...

IT User Support En/fr

il y a 2 semaines

Brussels, Belgique Allo Intérim Temps plein

**Role Overview**

The IT Call Operator is the **first point of contact** for users experiencing technical issues. The role involves managing incoming requests, providing remote support, and ensuring smooth resolution of incidents in line with Service Level Agreements (SLAs). The IT Call Operator maintains ownership of tickets, coordinates with technical teams, and delivers a high standard of customer service in an international and multicultural environment.

**Key Responsibilities**
- **Log, track, and update incidents** in the Service Management Tool (ticketing system).
- Perform **initial diagnosis and remote troubleshooting** of hardware, software, and connectivity issues.
- Ensure incidents are resolved within SLA targets; escalate or reassign when necessary.
- Provide clear communication and **regular updates** to end users until resolution.
- Participate in **PC installations, configurations, and reconfigurations**.
- Follow standard **service desk processes and IT procedures**.
- Act as liaison between users and IT teams, ensuring efficient problem resolution.
- Keep documentation (Knowledge Base, SharePoint, FAQs) up to date.
- Contribute to continuous improvement of service desk efficiency and user satisfaction.

**Required Qualifications**
- Proficiency in **English and French** (minimum B2).
- Strong IT knowledge, including:

- Microsoft Office 2019 / Microsoft 365 suite.
- Windows OS, internet browsers, Linux, and macOS.
- Remote working and conferencing tools (VPN, Teams, Zoom, Skype, WebEx, etc.).
- Minimum **1 year of experience** in IT support, helpdesk, or a similar role (traineeships accepted).
- Familiarity with **ticketing systems**, Jira, ServiceNow
- Strong **customer service orientation** with excellent communication skills.
- Problem-solving and analytical mindset.
- Ability to work under pressure and follow structured processes.
- Punctual, reliable, detail-oriented, and a team player.

**Desired Qualifications**
- Knowledge of **ITIL practices**.
- Additional EU languages considered an asset.

**Working Conditions**
- **8-hour shifts** covering 07:00 - 20:00, Monday to Friday.
- Flexibility for occasional overtime when required.

Type d'emploi : Temps plein

Expérience:

- IT User Support HW et SW: 1 an (Requis)

Langue:

- Français et anglais (B2 min) (Requis)

Lieu du poste : En présentiel