IT User Support En/fr

il y a 2 semaines

Brussels, Belgique Allo Intérim Temps plein

**Role Overview**

The IT Call Operator is the **first point of contact** for users experiencing technical issues. The role involves managing incoming requests, providing remote support, and ensuring smooth resolution of incidents in line with Service Level Agreements (SLAs). The IT Call Operator maintains ownership of tickets, coordinates with technical teams, and delivers a high standard of customer service in an international and multicultural environment.

**Key Responsibilities**
- **Log, track, and update incidents** in the Service Management Tool (ticketing system).
- Perform **initial diagnosis and remote troubleshooting** of hardware, software, and connectivity issues.
- Ensure incidents are resolved within SLA targets; escalate or reassign when necessary.
- Provide clear communication and **regular updates** to end users until resolution.
- Participate in **PC installations, configurations, and reconfigurations**.
- Follow standard **service desk processes and IT procedures**.
- Act as liaison between users and IT teams, ensuring efficient problem resolution.
- Keep documentation (Knowledge Base, SharePoint, FAQs) up to date.
- Contribute to continuous improvement of service desk efficiency and user satisfaction.

**Required Qualifications**
- Proficiency in **English and French** (minimum B2).
- Strong IT knowledge, including:

- Microsoft Office 2019 / Microsoft 365 suite.
- Windows OS, internet browsers, Linux, and macOS.
- Remote working and conferencing tools (VPN, Teams, Zoom, Skype, WebEx, etc.).
- Minimum **1 year of experience** in IT support, helpdesk, or a similar role (traineeships accepted).
- Familiarity with **ticketing systems**, Jira, ServiceNow
- Strong **customer service orientation** with excellent communication skills.
- Problem-solving and analytical mindset.
- Ability to work under pressure and follow structured processes.
- Punctual, reliable, detail-oriented, and a team player.

**Desired Qualifications**
- Knowledge of **ITIL practices**.
- Additional EU languages considered an asset.

**Working Conditions**
- **8-hour shifts** covering 07:00 - 20:00, Monday to Friday.
- Flexibility for occasional overtime when required.

Type d'emploi : Temps plein

Expérience:

- IT User Support HW et SW: 1 an (Requis)

Langue:

- Français et anglais (B2 min) (Requis)

Lieu du poste : En présentiel

  • IT Support Officer

    il y a 12 heures

    Brussels, Belgique D-Network Temps plein

    Company Independent, privately held investment company well-recognized as a private equity investor. Description Position M/W/X - EN and (FR or NL) - 3-6 years of Exp - B license driver As IT support officer, you will join the IT team based in Brussels under the lead of the IT Manager. **Responsibilities**: **- Managing the IT Service desk**: Helpdesk &...

  • IT Business Analyst

    il y a 3 semaines

    Brussels, Belgique Flowtec Group Temps plein

    IT Business Analyst – Brussels- NL/FR required A large international organisation is looking for an experienced IT Business Analyst to support strategic IT and business initiatives within a complex enterprise environment.This role sits at the intersection of business processes, IT systems, and stakeholder coordination, with a strong focus on analysis,...

  • IT Support Agent

    il y a 2 heures

    Brussels, Belgique Sogeti Temps plein

    **IT Support Agent (ENG + FR or German) - European Institution** **Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!** **At the moment we are looking for an ' **IT Support Agent **' for a European Institution!** **Nature of the tasks**: - **Service desk...

  • IT Support Agent

    il y a 2 heures

    Brussels, Belgique Sogeti Temps plein

    I'm interested IT Support Agent (ENG + FR or German) - European Institution Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you! At the moment we are looking for an '**IT Support Agent** ' for a European Institution! **Nature of the tasks**: - Service desk...

  • Allround IT Support

    il y a 2 heures

    Brussels, Belgique Experis Temps plein

    Location: **BRUXELLES /BRUSSEL** **#24107** **Allround IT Support** Type of contract**:Fulltime permanent contract as an employee (NOT as a freelancer)** Place of work**:Brussels** **About Experis**: Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles. **Presentation of our client**: Our client is a worldwide...

  • IT Support Assistant

    il y a 3 semaines

    Brussels, Belgique WhatJobs Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 3 semaines

    Brussels, Belgique EXCEL CAREERS Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 3 semaines

    Brussels, Belgique EXCEL CAREERS Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 1 semaine

    Brussels, Belgique WhatJobs Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology Prepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycle Diagnose and...

  • IT Support Assistant

    il y a 1 semaine

    Brussels, Belgique EXCEL CAREERS Temps plein

    We are currently recruiting an IT Support Assistant for one of our clients based in Brussels.Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technologyPrepare, deploy, and support workstations, mobile devices, printers, and associated hardware throughout their lifecycleDiagnose and resolve...