Project and Service Management

Overview:
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made possible only through the best personnel, tools, and jobs in the national security business. We are highly collaborative in spirit and practice, and we freely share expertise across SPA in our quest for enduring solutions to critical concerns. Come work with the best

SPA has an immediate need for a Project and Service Management (Staff Officer) to provide contracting services to NATO.

**Responsibilities**:

- Facilitate and enable the integration of new and/or modernized capabilities within the ESOC;
- Assure the ESOC requirements and acceptance criteria are taken into account and addressed in any project impacting the ESOC operations;
- Analyse and validate the relevant Service Delivery Packages (SDP) concerning the ESOC and in particular the associated processes, tools, documentation and training materials;
- Plan, implement and manage assigned projects (i.e. ISO/IEC 20000 ESOC certification, NDEC facility integration and relocation, etc.) in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
- Execute the necessary Quality Assurance functions essential to the successful delivery of capabilities and services as well as their integration within the ESOC;
- Deliver projects within defined Time, Cost and Quality tolerances;
- Participate in other project management related activities;
- Undertake relevant technical support activities; Service Management
- Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System.
- Create, coordinate and publish relevant documentation ensuring its integration / reference with the existing documents, as required.
- Support and lead the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages;
- Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.
- Contribute to the ESOC effort to automate and improve the IT Service Management toolsets.
- Assist in the analysis and administration of ESOC SLM / CRM related key performance indicators and recommend / draft Service Improvement Plan initiatives to address possible shortfalls

Qualifications:
**Required Qualifications**:

- A Bachelor's degree at a nationally recognised / certified university in a related discipline.
- Proven experience of at least 5 years in Project Management;
- Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;
- A recognised and still valid Project Management certification, such as PRINCE 2 or similar, at practitioner level.
- A recognised and still valid Service Management certification, such as ITIL or ISO/IEC 20000, at practitioner level.
- Knowledge of configuration management concepts, system life cycle management and quality management.
- Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge and experience in Project Management tools;
- Knowledge and experience in IT Service Management tools;
- Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion.
- National of one of the 30 NATO countries.
- In possession of an active National and/or NATO Secret security clearance.

**Desired Qualifications**:

- Experience in developing and managing KPI's and metrics;
- Knowledge of NATO responsibilities and organization, including ACO and ACT