Senior Business Servicenow Consultant

il y a 1 semaine

Mechelen, Belgique DXC Technology Temps plein

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

DXC ServiceNow Strategic Business Group

DXC formed his global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As ServiceNow Global Elite Partner, DXC has been a leader in the ServiceNow ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience.

With over 4,000 successful ServiceNow deployments, and 340+ managed ServiceNow instances globally, DXC enables clients to modernize and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximize value and build a successful digital future. DXC named as a Leader in ServiceNow Services by Everest Group 2022.

**Job Description**:
**Essential Job Functions**
- Participates in gathering business requirements through a variety of techniques (e.g., facilitated workshops, work sessions and interviews) and prototyping business solutions (Business).
- Analyzes requirements and develops high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level (Business).
- Supports gap analysis highlighting current state, future state, client needs, best practices and competition (Business).
- Develops standards, templates, and procedures to aid in the development of the required work products (Methodology).
- Leads a team of 4-6 company resources, in area of expertise, to conclusion of a project phase (Management).
- Reviews programs designed from high level specifications or derived logical processes (DLPs) ensuring that they meet client specifications (Technical).
- Establishes and maintains networking relationships with middle management in client organizations (Relationship Management).
- Understands client needs and matches them to relevant services or products; manages client expectations (Leverage).
- Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business, computer science or related field preferred
- Five or more years of experience in business analysis and design, preferably within a consulting environment
- One to two years of relevant experience in a particular business or industry specialty area included
- Experience working with techniques and approaches for process and entity modeling
- Experience working with techniques, tools, and approaches for data cleansing and conversion
- Native in Dutch/ Fluent in English

**Other Qualifications**
- Strong analysis and design skills
- Good communication skills
- Ability to manage competing priorities in a complex environment
- Ability to devise creative business solutions
- Ability to convey a strong presence, professional image, and deal confidently with complex business problems
- Willingness to travel

**Work Environment**
- Hybrid work environment
- May require evening or weekend work

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