Country Champion Belgium

**Our story**

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

**THE ROLE**

Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines

**RESPONSIBILITIES**
- Support Managers with client eAlightgement, ensuring all information is accurate and provided on time
- Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager
- Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
- Lead projects designed to improve customer satisfaction and business performance
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of the Country Solution workbook
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
- Responsible for Year End to ensure deadlines are met successfully
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- ALIGHT Security Standards are adhered and followed
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed on time and accurately
- Contribute to team meetings and raise any issues immediately to your Operations Manager
- Ensure you are up to date with all ALIGHT HR announcements and communications
- Build good relationships with all lines of businesses
- Participates in projects as needed and assigned

Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Adoption and support of innovation initiatives
- Reduction of client escalations through knowledge transfer to both clients and colleagues
- Demonstrate professionalism and act responsibly
- Ability to effectively communicate with all levels within the business

**REQUIREMENTS**
- Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
- Ability to identify and mitigate risks
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

Essential
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on payroll processes, practices and associated legislation

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit