Customer Service Representative

- What you will be doing
- World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.

INDWC

Position Summary

The Customer Service Representative is responsible for communication and contact with World Courier's customers and prospects:

- File and job creation and operational follow-up of shipments: pick-up, packaging, customs, airfreight, dispatching, delivery
- Communication with suppliers and contacts involved: drivers, airlines, customs
- Inter Company communication: colleagues from Operations or Customer Service and other departments such as Sales and Administration, other international World Courier offices

Primary

**Responsibilities**:

- Communication and contact with customers and prospects.
- Develop customer relationships
- Plan and execute shipment orders
- Prepare and submit written quotes to customers
- Provide customer specific reporting
- Be a key player in booking and cutting waybill
- Monitor and track ongoing shipments, react to any deviations
- Communicate temperature results asap after delivery, check and note any deviations.
- Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
- Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
What your background should look like
- Experience and Educational Requirements
- Be fluent in French, Dutch and English (other languages are benefit but not essential)
- Have gained experience in the logistics sector (Freight forwarder, other Courier Company, Airline, handling agent, pharmaceutical company, etc.) is preferred. Customer service experience in other business to business industries, with consultative and problem solving skills will be considered
- Provide strong organisational skills and pay attention to detail
- Resolve issues quickly and efficiently
- Have an in depth knowledge of Microsoft Word, Excel, Power Point and Outlook and other IT programs

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit


Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier Belgium s.a.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.