Customer Service Associate with Dutch

**Customer Service Associate Benelux (Dutch speaker)**

**Location: Brecht**

**Contract type: 12 months FTC**

**People Leader: European Planning Manager**

**Function: Supply Chain**

**What’s in for it?**
- Competitive pay & benefits
- Very high commuting allowance when you come by bike
- Flexible working hours
- Free breakfast & fresh fruit
- Thursday = cookie day
- 20 holidays + 12 ADV days
- Hospitalization insurance and group insurance
- Volunteering day
- Free cleaning products to make your house SHINE

**Overview**:
Belgium is the home of Ecover and has been since it was founded back in 1979. The broader BeNeLux region has evolved to be a core market for us at Lifestyle Brands Europe. Delivering world class customer service levels to our customers here is critical to us delivering on our lofty growth ambitions. The BNL CSA is accountable for delighting our BNL customers at every turn, ensuring their orders, queries, claims are all handled in a timely fashion and the wider business is challenged to deliver the service our customers expect. The BNL CSA is within a pool of CSAs who work across Europe on different regions and so would also be expected to provide cover to our French & Export markets from time to time. The role reports directly to the EU Planning Manager (based in the UK).

**Responsibilities**:

- Accurately & precisely handle enter/process orders in SAPManual order entry and confirmation to customer

Processing EDI orders
Resolving blocked EDI orders to ensure orders don’t get stuck in the matrix
- Provide a world class service to our BNL customersBe the point of contact for resolution of day to day delivery / order / service issues / returns for customer

Communicate volume cuts, shortages, and availability dates with customers. Tracking shortages weekly
Implement greatest practice ways of working to drive service excellence
Engage and develop ideas for customer service optimization
- Manage an effective and efficient relationship with our warehouse & logistics partnerInvestigate delivery variances / shortage notes with customer & warehouse to agreed timescales

Escalate and collaborate with logistics/sales/planning manager/supply chain manager where relevant to balance service excellence and cost
- Manage the integrity of our customer data in SAPUpdate customer data as required / link barcodes to customer product codes for any new listing for EDI customers / link retailer SKU number to our products/manage substitutions
- Best supporting roleProvide cover within the existing CSA team for other markets where required

Support local sales team with ad hoc volume requests, order details, product queries, samples requests
Work with our finance team to resolve customer stock queries
Help instill company values within the team, with focus on a solution-based approach to problem solving

**Experience you’ll bring**:

- Min. 2 years of customer service experience in a B2B operation, ideally in consumer goods
- Strong working knowledge of ERP systems - SAP preferred

**Superpowers you’ll bring**:

- Great positive communication skills, both internally and externally while demonstrating passion, patience and empathy
- Diplomatic approach to difficultieswhilst having the backbone, guts & charm to get the job done
- Consistently high standards & high attention to detail
- The personality and energy to set and add to the team vibe in our offices

**Get to know us**:
We are the people behind method + Ecover. We’ve always done things differently - we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Let’s get one thing straight - you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously - but not ourselves.

Alongside our friends Mrs. Meyer’s clean day and babyganics in the US, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

**Application**:
Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering our ambition of a clean world revolution

It’s a