Operations Architect

Introduction We are currently looking for an Operations Architect for our client based in Brussels. Function **In the Role of the Operations Architect, you will**: - Define, describe and agree with stakeholders on the ITSM process landscape required for the target operating model; - Define the target Operational framework spanning across people, processes and tools within the organization of the customer; - Setup Operations Service Design framework for both the Programme and the customer's organizations itself; - Design and oversee implementation of end-to-end IT systems monitoring solution based on monitoring integration rails; - Set up and maintain contacts with operations units to understand operational activities, drivers, and requirements; consider operations solution strategies and alternatives for possible implementation; - Provide operational leadership in the resolution of inter-program and inter-project issues and advice management, business areas, etc.; - Guide the Programme and individual project teams on adherence to the designed operations architecture; - Develop and coordinate operations architecture roadmaps and plans; - Check compliance within the operations architecture and reinforce adherence to standards, policies, procedures, etc.; - Perform any other task in line with the main purpose of the job **Requirements**: **Must have Skills**: - Ability to manage stakeholders at a CXO level. - Emotional Intelligence required to deal with people and influence them - Ability to deliver consultancy services - understand customer's needs andobjectives, distil the right ideas and forge them into the Operations Architecture. - Demonstrable ability to distil complex idea into simple concepts which can presented and conveyed convincingly. Offer **A permanent employee contract with**: - Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record; - A strong learning and development program; - A challenging environment, where collaborative working and continuous self-improvement is the key to success; - A good work-life balance; - A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.) If you are a Freelance, you are also WELCOME, "You will always find your place at WESTEPOLE" Information **Must have Required Qualification**: - Hands on operations architecture and operations management experience including use of standard tools and frameworks; - Excellent, hands-on knowledge and experience in setting up ITIL driven support and maintenance delivery organizations; - Excellent knowledge of standards such as ITIL, ITSM (must have); - Ability to cope with complexity of the AS-IS operations environment and propose new solutions aligned to the views of the stakeholders; - Ability to work independently in specific branch of the Programme,communicate results to the Programme and analyse associated risks; - Air traffic domain experience (Flight, Flow, Routing, Capacity planning); - Experience in IT Operations (support and maintenance of systems) of Air Traffic Control IT systems will be considered a great advantage; - Employed/Contracted with large organizations - Ideally Belgium based - or ability to travel to Belgium on a regular basis for customer intimacy. - A minimum of 10 years of relevant operations architecture and operations management experience to perform the advertised tasks; - Experience in process mapping standards such as UML and BPMN; - Experience in mapping business strategy to information strategy; - Communication: Adapts communication to different situations andaudiences; - Strategic focus: Aligns action to strategy; - Analytical skills: Applies methodical approach to complex information; - Problem Solving: Anticipates and solves business issues; - Customer focus: Adapts services to respond to customer needs; - Ability to work in a multinational and multicultural environment; - Professional conduct in line with the corporate behaviors, i.e., result-driven, readiness to change, customer focus, integrity and team-playerapproach; **Desirable**: Completed university studies of 4 years (Master's degree) in a relevant domain (e.g., Computer Science, Information Technology).