International Field Service Technician

**Company**:
Automatic Systems, a subsidiary of the French company IER (Bolloré Group) headquartered in Belgium, designs, manufactures, and maintains a wide range of pedestrian and vehicle access control equipment. Since 2019, IER and Automatic Systems have merged their passenger and baggage processing activities into a structured and cohesive unit, forming the EASIER Business Unit to provide robust and innovative self-service solutions for public administrations, land transport networks, airports, and airlines.

EASIER offers a diverse range of high-quality products and services to air and land transport operators as well as public establishments. With a global commercial presence and a network of authorized partners and distributors, EASIER serves all major players in the aerospace, public transport, and public service/venue industries, ensuring the operational maintenance of its equipment.

**Function**:
In this role, you will report to the Production Director based in Wavre. Your areas of responsibility include:
**Service Deliveries**
- International
- Technical support and on-site troubleshooting for customers
- Installation of pilot equipment or exhibitions
- Retrofit installation (adaptation of existing equipment on site)
- Informing sales representatives of detected opportunities
- In Belgium
- Remote technical support for customers (soft troubleshooting: web interface, pre-diagnostic logs, loading and description of issues to level 3)
- Training, assistance for site managers/technicians performing complete installations
- Creation/management of troubleshooting tools (project listing and equipment specifications)
- Preparation for future travels: planning, reservations, documentation, tools, spare parts preparation
- Occasionally participating in on-site Prevention Plan meetings
- Communicating possible improvements to the supervisor for fault consolidation/technical improvements
- Providing support to production (startup, troubleshooting, outgoing checks) on projects requiring subsequent service assistance.

**Activity Management and Reporting**
- Carefully drafting intervention reports before having them signed by the client
- Closing and providing feedback on each intervention
- Writing expertise reports

**In your role, you work safely for yourself and others**
- Always wearing personal protective equipment (PPE) according to ongoing activities
- Marking the work area and preventing access to unauthorized persons
- Communicating real-time to the client the non-compliance with access instructions to the work area

**Profile**:

- Minimum** A2 diploma** with a technical orientation (electricity or electromechanics)
- Minimum** 3 years of proven experience** in installation or after-sales maintenance of electromechanical products
- Very good knowledge of electricity
- Good knowledge of MS Office suite and capacity to learn specific turnstile diagnostic tools
- **Proficiency in French and English (minimum B2)**. Knowledge of Spanish is a significant asset
- VCA certification (or willingness to undergo training if necessary)

But above all, you are:

- Organized: you have a developed practical sense
- Team player: you maintain good relationships with your colleagues
- Flexible and resourceful: you can work autonomously
- Client and solution-oriented: You are focused on customer service and manage stressful situations calmly and efficiently
- Willing to **travel abroad** (travel frequency varies according to needs and can be up to 60-70% of the time in a month) and extremely flexible regarding departures (speed of departure) and duration of trips. Some trips will be outside the European space.

**Offer**:

- Permanent contract
- Attractive salary and benefits package
- €8 meal vouchers
- Group insurance
- Hospitalization insurance
- Ambulatory insurance
- Year-end bonus
- Year-end gift voucher
- 12 days off in lieu (based on a 40-hour work week)
- Additional leave (seniority, career)

Joining Automatic Systems also means:

- Being part of a Belgian-origin company that has maintained its family spirit over the years
- The opportunity to be trained in new technical aspects and develop within the company
- Working in a supportive environment where everyone is encouraged to share their ideas
- The possibility of working in an innovative company that actively contributes to sustainable development goals: all our products are recyclable at 80 to 90%.