Project and Service Management

Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for a Project and Service Management (Staff Officer) to provide contracting services to NATO

**Responsibilities**:
Under the direction of the Head Business and Resource Management, you will perform duties such as the following:

- Project Management:

- Facilitate and enable the integration of new and/or modernized capabilities within the ESOC;
- Assure the ESOC requirements and acceptance criteria are taken into account and addressed in any project impacting the ESOC operations;
- Analyse and validate the relevant Service Delivery Packages (SDP) concerning the ESOC and in particular the associated processes, tools, documentation and training materials;
- Plan, implement and manage assigned projects (i.e. ISO/IEC 20000 ESOC certification, NDEC facility integration and relocation, etc.) in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
- Execute the necessary Quality Assurance functions essential to the successful delivery of capabilities and services as well as their integration within the ESOC;
- Deliver projects within defined Time, Cost and Quality tolerances;
- Participate in other project management related activities;
- Undertake relevant technical support activities;
- Service Management:

- Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System.
- Create, coordinate and publish relevant documentation ensuring its integration / reference with the existing documents, as required.
- Support and lead the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages;
- Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.
- Contribute to the ESOC effort to automate and improve the IT Service Management toolsets.
- Assist in the analysis and administration of ESOC SLM / CRM related key performance indicators and recommend / draft Service Improvement Plan initiatives to address possible shortfalls.

Qualifications:
**REQUIRED QUALIFICATIONS**
- A Bachelor's degree at a nationally recognised / certified University in a related discipline
- Proven experience of at least 5 years in Project Management;
- Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;
- A recognised and still valid Project Management certification, such as PRINCE 2 or similar, at practitioner level.
- A recognised and still valid Service Management certification, such as ITIL or ISO/IEC 20000, at practitioner level.
- Knowledge of configuration management concepts, system life cycle management and quality management.
- Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge and experience in Project Management tools;
- Knowledge and experience in IT Service Management tools;
- Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion.
- National from one of the 30 NATO Nations
- In possession of an active National and/or NATO Secret security clearance

**DESIRABLE QUALIFICATIONS**
- Experience in developing and managing KPI's and metrics;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.