Customer Administrator

**SUMMARY OF THE ROLE**

In this role you will provide administration of customer orders and follow-up to maximize the company's bookings while maintaining an acceptable level of customer service.

**In This Role, Your Responsibilities Will Be**:

- Administer customer orders and contacts by performing all tasks associated, with proper and timely administration of a customer order, including filing, order entry, invoicing, etc.
- Co-ordination with all internal groups to assure adequate communication and achieve acceptable service level.
- Tracks possible problems in orders (late deliveries e.g.) and acts accordingly to procedures towards the purchasing commissionaire and/or customers to achieve better performance and service levels.
- Become familiar with trade compliance rules and regulations.
- Provides effective co-ordination regarding delivery of materials and document handling.
- Provide timely transportation facilities and decide for special transport when appropriate
- Handle drawings, documentation and order specific document handling when appropriate.

**Who You Are**:
You build the customer relationships. You take time to ask questions and define the problem and make learning a priority and a goal. You put the team and organization first.
**For This Role, You Will Need**:

- Minimum 1-3 years of experience in customer support, administrative work, secretarial
- Knowledge of computer based administrative systems
- Ability to gather necessary information to fulfil the specific reporting and statistical tasks.
- Proficient in English written and verbal

**Preferred Qualifications that Set You Apart**:

- Proficient in French written and verbal
- Computer literate (MS Office)
- Good problem-solving skills and adaptability

**Our Offer to You**

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours