Business Support Officer

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Senior Order Management Administrator has relevant demonstrated experience and is responsible for managing customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment.

This role may be required to process invoices to ensure accurate billing.

This role requires attention to detail, strong organizational skills, and effective communication.

**What you'll be doing**

**Key Responsibilities**:

- Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
- Tracks and reports status of all orders to sales teams, updating in a timely manner.
- Receives and reviews customer orders to ensure accuracy and completeness.
- Enters orders into the system and track their progress throughout the fulfilment process.
- May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
- May be required to verify billing information and addresses discrepancies if needed.
- Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
- Collaborates with cross functional teams to address any order discrepancies.
- Communicates with customers or relevant internal stakeholders regarding order status.
- Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner
- May work with internal stakeholders to update customer profiles and relevant information in the system.
- Enters order details accurately into the system and update relevant databases.
- Ensures all necessary information is captured for accurate reporting.
- Conducts quality checks on orders to prevent errors and discrepancies.
- Ensures all documents and data are complete and accurate.
- Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Has excellent understanding of the job and applies knowledge and skills to complete a wide range of tasks or assignments that are moderately difficult.
- Attention to detail and accuracy in processing orders.
- Familiarity with order management software or systems.
- Strong communication skills for interacting with customers and cross-functional teams.
- Problem-solving abilities to address order discrepancies.
- Organizational skills to manage multiple orders and tasks simultaneously.
- Customer-focused mindset with a commitment to providing excellent service.
- Adaptability to changing priorities and a fast-paced environment.
- Possess a proactive and systematic approach to work.
- ** Fluency in Dutch/French and good verbal and written knowledge of English.
**Academic Qualifications and Certifications**:

- High school diploma or equivalent qualification.

**Required Experience**:

- Demonstrated experience in order fulfilment administration or related roles.
- Demonstrated experience gained within a global IT services organization is advantageous.
- May require billing experience as part of an order fulfilment administration or related role.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer