Corporate Travel Consultant

About Egencia:
Our mission is to transform business travel by revolutionizing travel technology and service.

Egencia is the fifth largest travel management company in the world. As part of Expedia, Inc., the world's largest travel marketplace, Egencia helps businesses get ahead by offering the only truly integrated corporate travel service. Egencia's industry expertise helps drive results that matter, delivering meaningful advancements that have a real impact. By combining a powerful offline and online service, Egencia delivers a complete corporate travel offering supported by global market expertise and a best-in-class technology platform. Our success is directly attributed to our customers' ability to move their businesses ahead through their valued relationships with our company and more importantly, with our people.

Position Overview:
Job Mission:
To deliver exceptional customer service and offer expert and knowledgeable travel advise. To meet and exceed Service Level Agreements using the in-house booking tools and bespoke systems and represent Egencia as an ambassador of service excellence.

**Responsibilities**:
Key Areas of Responsibility:

- Answering calls from clients within Service Level Agreements
- Completion of booking files
- Quality Control
- Problem Solving
- Delivering Deadlines
- Use technical experience and customer questioning skills to identify opportunities to achieve ‘best value’ from the clients spend, through:

- Sourcing the most appropriate travel solution
- To maximize opportunities through the sales of ancillary products

Customer Development - Take an active part in all customer development strategies to continually improve and strengthen the relationship.

Preferred suppliers - Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.

Bi-annual performance review with manager to review performance and identify opportunities for training and personal development

Attend training courses to keep up to date on product and system knowledge

Any other tasks as directed by the Team Leader according to requirement and development of company initiatives.

Requirements / Qualifications:

- Strong customer focus
- Significant experience in a similar blue-chip corporate travel environment
- Strong communication skills - friendly, confident manner with all levels
- Experience of web-based booking tools and extensive knowledge of GDS systems
- Extensive travel knowledge
- Presentable, flexible with a desire to succeed

Competencies:
Egencia Competencies

Add Business Value
- Drive for Results
- Technical/Functional Skills
- Analytical Problem Solving & Decision-Making
- Business Acumen
- Creativity

Communicate Effectively
- Written & Spoken Communications
- Listening
- Influencing

Help the Team Win
- Build & Maintain Teams
- Work Effectively with Superiors & Peers
- Cross-Functional Collaboration
- Embrace & Champion

Critical Competencies:
Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.

Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.

Managing complexity: Can work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.

Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.

Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Expedia’s business success.

Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.

Location

Belgium - Brussels

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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