Receptionist

The **Holiday Inn Brussels Airport** is a prime destination for travellers seeking to combine comfort, convenience, and top-notch service. Nestled near one of Europe's most dynamic airports, our hotel is more than just a place to stay—it's a haven of comfort and camaraderie. We strive to deliver an unforgettable experience to each guest, and we're looking for a **Receptionist** passionate about customer service and the hospitality industry to join our team.

**Responsibilities**
- Extend a **warm and genuine welcome** to all guests, setting the tone for their stay.
- Execute flawless **check-ins** and **check-outs**, orchestrating each guest's journey with precision.
- **Anticipate** and fulfil **guest needs** with finesse, providing **personalized recommendations** and insider tips.
- Serve as a **fountain of knowledge** about our hotel amenities, local attractions, and cultural hotspots.
- Navigate diverse **guest inquiries** and requests with grace and efficiency.
- Embrace **collaboration** with colleagues across departments to ensure a harmonious guest experience.

**Profile**
- **Enthusiasm and passion** for delivering **exceptional service** that goes above and beyond.
- **Charismatic communication skills**, capable of effortlessly connecting with people from all walks of life.
- A natural flair for **problem-solving** and thinking on your feet.
- Fluency in **English and Dutch** is a must; proficiency in French or any additional languages is a delightful bonus.

**What to expect at Holiday Inn Brussels Airport?**
- **Working Hours and Professional Environment**: Shifts include working from 7 am to 3 pm as well as from 3 pm to 11 pm. You may be required to work weekends.
- You will have the opportunity to participate in **internal training sessions** and **networking events**.
- **Collaborative work environment**: Join a dynamic and collaborative team that encourages idea exchange and creativity.
- **Wellness-focused company culture**: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
- **Discounts on Products/Services**: Did you know that Holiday Inn Brussels Airport is part of the **Pandox** investment group? We own and operate five other hotels in Belgium, including Crowne Plaza Antwerpen, DoubleTree by Hilton, The Hotel. Brussels, Hilton Brussels Grand Place and Indigo Brussels City. **Enjoy attractive discounts on rooms and restaurants** across our various establishments as well as **access to the hotel's gym**. You also benefit from **discounts for IHG hotels worldwide**.
- **Responsible Initiatives**: Contribute to corporate social and environmental responsibility projects or initiatives.

**Recruitment Process Steps**

If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to better understand your expectations and goals. Then, you'll be invited for an in-person or Teams interview

We have a company culture that promotes **diversity, inclusion, and equal opportunities**. Are you a person with a **disability** who needs adjustments for your internship? Don't hesitate to let us know.

We look forward to welcoming you to Holiday Inn Brussels Airport