IT - Office Automation & Productivity Service

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

**_Job overview and responsibilities_**

The Office Automation Service Owner will be responsible for overseeing the development, implementation, and management of office automation services within the organization. This role involves ensuring that all office automation tools are effectively integrated, maintained, and optimized to enhance productivity and efficiency across the company.
- Service Management:

- Develop and maintain a comprehensive office automation strategy aligned with the company’s goals and objectives.
- Oversee the lifecycle of office automation services, including planning, deployment, maintenance, and retirement.
- Stakeholder Collaboration:

- Collaborate with various departments to understand their office automation needs and requirements.
- Act as the primary point of contact for office automation services, addressing any issues or concerns promptly.
- Work closely with vendors and service providers to ensure the delivery of high-quality office automation solutions.
- Continuous Improvement:

- Identify opportunities for process improvement and automation to enhance operational efficiency.
- Stay updated with the latest trends and advancements in office automation technologies.
- Implement best practices and standards for office automation services.
- Project Management:

- Lead and manage office automation projects from inception to completion.
- Develop project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
- Coordinate with cross-functional teams to ensure successful project execution.
- Vendor Management:

- Develop and maintain strong relationships with vendors, negotiate contracts, and ensure vendor performance meets service level agreements (SLAs).
- Documentation:
- Training and Support:

- Provide training and support to employees on the use of office automation tools.
- Develop and maintain user guides, documentation, and training materials.
- Ensure a high level of user satisfaction by addressing support requests and resolving issues efficiently

**_Education and experience_**
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in managing office automation services or similar roles.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Relevant certifications (e.g., ITIL, PMP) are a plus.

**_Skills and behavioral competencies_**
- Result orientation, influence & impact
- Ability to work effectively in a fast-paced and dynamic environment.
- Empowerment & accountability
- Team spirit, building relationships, collective accountability
- Strong leadership capability, executing as appropriate in the areas of responsibility
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

**_Language skills_**

English
- Be part of and contribute to a once-in-a-lifetime change journey
- Join a dynamic team that is going to tackle big bets
- Have fun and work at a high pace
- Have a high level of autonomy

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