Customer Success Associate

il y a 24 heures

SintPietersWoluwe, Belgique Monizze Temps plein

**YOUR MISSION** Monizze is a fast growing fintech company, with a great entrepreneurial culture and a digital "scale-up" spirit. We are looking for a Customer Success Associate to ensure our Customer Success team continuously provides the highest level of support to our SME customers. **RESPONSIBILITIES** Example activities in this role: - Answer customer questions and requests via web tools, phone calls and face-to-face meetings. - Ensure compliance with Customer Success activities, procedures and systems. - Assist in the development of customer engagement processes and tools. - Work with management and team leaders to develop and improve methods and strategies to support rapid team and platform growth. - Assist in the development of technical educational, marketing and sales materials to support customer success. Understand customers' business and market trends and suggest ways to help customers address these trends by educating them about the product and/or connecting them with the right people to address these needs - You have experience in Customer Care, account management or sales - Strong customer focus skills - You can empathise with customers' dilemmas and help them in a competent and compassionate way - Self-starter who is driven and able to work autonomously, with a taste for action - You value feedback and seek the opportunity to learn, grow and push yourself to the edge of your comfort zone in the pursuit of your own development - You are able to think dynamically to solve problems in an instant. - You find it a challenge to work in a strongly growing company - Able to quickly build relationships and cooperate with internal teams - You are not afraid of periods of increased workload - The ability to stay calm, cool and composed during stressful situations - You are a team player with an innovative attitude, flexible, service-oriented, proactive and fun to work with. - You have a keen eye for detail. - Excellent oral and written communication skills in Dutch, French and English.

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