Senior Helpdesk

il y a 16 heures

Brussels, Belgique Sparagus Temps plein

Are you an experienced professional with a passion for simplifying collaboration through effective support solutions?

**Key Responsibilities**:

- First-line Support Excellence: Act as a senior member of our first-line support team, responsible for activities such as onboarding external organizations and users, promptly addressing user inquiries, documenting and tracking user issues in a follow-up system, maintaining communication with the development team, potentially providing user training, and producing comprehensive user guides, instructional videos, and communication regarding updates.
- Continuous Improvement: Contribute to the enhancement of our first-line support processes by sharing insights and feedback from user interactions. Participate in refining user training materials, guides, and videos to ensure optimal user experiences.

**Requirements**:

- Bachelor's degree in a relevant field or equivalent experience.
- Proven track record in providing first-line support.
- Exceptional communication skills, both written and verbal, for effective interaction with users and cross-functional teams.
- Proficiency in documenting user issues and resolutions using helpdesk tools or systems.
- Detail-oriented approach to documentation and tracking of user interactions.
- Knowledge of Dutch.

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