Customer Support Engineer
il y a 4 jours
Tangent International are urgently looking for a Customer Support Engineer L2 (Solar and energy storage / Renewable energy) to work a 3 month rolling contract based in either the Netherlands or Belgium.Main Responsibilities:Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.Collect necessary information from customers, accurately log cases, and create service tickets according to procedures.Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.Assist with product acceptance testing, firmware updates, and remote system configuration when required.Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.Requirements:French and English are mandatoryEffective phone call handling skills and able to handle complains properlyAnalytical thinker, quickly guide the customer to the solution.Eager to learn – (a day not learned is a way not lived mentality)Proactive attitude and Team workerExperience with customer support and service orientatedFan of procedures and experience with a CRM system(electro) Technical background (preferably, not mandatory)Computer use skills (Microsoft Office and other, mainly web based applications)Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.
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Customer Support Engineer
il y a 4 semaines
Brussels, Belgique LA International Temps pleinOur client is looking for a Customer Support Engineer to work onsite in Brussels. This would be a quarterly extended contract/freelance role.The 5*8 hour L1 service provider picks up the phone from the customer Help the customer through the troubleshooting steps and their own knowledge, which they learned during the trainings.Can he help? Ticket is...
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Technical Support Engineer
il y a 2 semaines
Brussels, Belgique LA International Temps pleinThe 5*8 hour L1 service provider Provides first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.Guide customer to collect information and log according Huawei engineer requireAssist to create the ticket for customer according procedure of...
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Support Engineer
il y a 4 jours
Brussels, Belgique Tergos Temps pleinIntroduction A Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The RoleProvide first-line support...
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Support Engineer
il y a 4 jours
Brussels, Belgique Tergos Temps pleinIntroductionA Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The RoleProvide first-line support...
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Support Engineer
il y a 4 jours
Brussels, Belgique Tergos Temps pleinIntroductionA Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The RoleProvide first-line support...
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IT Field Support Engineer
il y a 4 semaines
Brussels, Belgique Tergos Temps pleinIntroductionFor a leading international technology services provider, we are looking for a motivated IT Field Engineer to strengthen their team in Belgium. The company specialises in hardware services, infrastructure solutions, cloud, virtualisation, automation and large-scale computing environments.The RoleAs an IT Field Engineer, you will provide on-site...
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Support Engineer
il y a 4 jours
Brussels, Belgique Enzo Tech Group Temps pleinExciting Freelance Support Engineer PositionWe are currently working with one of the largest telecommunications companies in Belgium, who are looking for a L1 support engineer/service desk professional to help strengthen their team.This opportunity is a great one for someone looking to work in a team environment, where everyone is learning and progressing...
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Support Engineer
il y a 4 jours
Brussels, Belgique Enzo Tech Group Temps pleinExciting Freelance Support Engineer PositionWe are currently working with one of the largest telecommunications companies in Belgium, who are looking for a L1 support engineer/service desk professional to help strengthen their team.This opportunity is a great one for someone looking to work in a team environment, where everyone is learning and progressing...
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Econocom - Support Engineer
il y a 2 semaines
Brussels, Belgique Econocom Temps pleinEconocom - in brief: Econocom Benelux is part of a French listed group, active in the market for over 45 years, with entrepreneurship being an important pillar of the company. Econocom has a unique position in the Belgian market. Thanks to the complementarity of ICT equipment, services, and financing, Econocom can provide modular End to End solutions...
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Onsite IT Support Engineer
il y a 4 semaines
Brussels, Belgique Hemmersbach Temps pleinRole:As an Onsite IT Support Engineer, you will provide on-site technical support to our customers, troubleshooting and resolving hardware and software issues, and configuring and maintaining their IT infrastructure.Diagnose, troubleshoot, and resolve hardware, software, and operating system issues.You will work independently or as part of a team.Install,...
