Order & Customer Support Administrator

Welcome to Crestron Crestron is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more. The success of Crestron is based on a total commitment to delivering the highest quality product. From lighting to climate control to audio and video control, Crestron provides the ultimate integrated solutions. We are hiring an Order & Customer Support AdministratorWho are we?At Crestron you will find yourself in an open company where every employee is team minded. We know people are our greatest asset and that's why we take care of you.We are looking for a motivated, proactive and professional Customer Support Administrator to join the Order Processing & Customer Support Department, working from our HQ for EMEA in Belgium (Mechelen). In this role, you will work as part of the Customer Service team to interact with our customers in a fast-paced and solution-based environment to ensure customer satisfaction. We will look for you to showcase your interpersonal and relationship building skills to resolve professional challenges and continuously work on improving our processes and customer experience.Your essential tasks?Create new sales orders in a timely manner.Review orders daily for product availability to ensure timely delivery according to customer's expectation.Review daily and weekly open orders and coordinate with internal departments to resolve any open order issues and communicate with customers and sales team.Proactively maintain and grow the relationship with existing and new customers by monitoring their daily activity, following up on their interactions and resolving any issues.Provide information to dealers such as order status, pricing, product availability and shipping information.Be the commercial administrative key person for customers.Resolve customer credit issues with the Finance team.Which skills are we looking for in the person to complement our team?Good knowledge of English and Dutch is a must, other languages are an added value. Already experienced in Customer Service? We see it as a big plus.Outlook, Excel and Word have few secrets to you Familiar with SAP? Perfect, you'll work on a daily basis with this program. But no must (we'll train you).You are hands-on, customer-oriented and always keep your calm. Communication is key – with us, clients and other departments.Problem-solver is your middle-name. You will always try to find a solution for your client.Teamwork makes the dream workNeed more variation?Hybrid roles are possible once essential tasks have become second nature. We have options to assist our Client Relations and RMA (after sales) Teams.Never a dull moment at Crestron.In those hybrid roles being an administrative powerhouse is vital.Create new customers and maintain their accounts.Help customers to access and navigate our website and online resources.Create supporting letters and documents to assist Dealers during their project. Switching focus, prioritizing like a pro and keeping an helicopter view are key for an hybrid role What's in it for you?A dynamic and enthusiastic working environment.Fulltime and varied job in an international company (Did you know our HQ is based in the U.S.?)At Crestron we really look after our employees, you will be part of the team and will have access to different tools such as GoodHabbitz and BloomUp to keep developing/learning/working on yourself.Hybrid working – you need to work at least 3 days per week in the office, after successful training period you are free to work (max) 2 days from home. Your salary will be in line with the market, on top of that; extra-legal benefits such as meal vouchers, Flexible Income Plan, Health-, Dental- & Group insurance, internet @ home, .... We will provide a comprehensive training package to further develop you as a member of the Crestron family.Our internal culture is based on team spirit, transparency and openness, we like to gather for Potluck events during lunch, walking when the sun is out, Christmas themed week,... If you like this too, you're more than welcome to join us What are you waiting for? We are looking forward to meeting you