Insurance Client Success Delivery Partner

il y a 4 jours


Brussels, Belgique Careerwise Temps plein

Client Success Delivery Partner – InsuranceUp to 150k euros + bonus + bensBrussels | PermanentA global IT services organisation is looking for a senior Client Success Delivery Partner to own and grow strategic Insurance accounts across Belgium and wider Europe.This is a highly client-facing role, combining account ownership, delivery governance, and commercial growth, within complex, multi-vendor environments.What You'll Be DoingAct as a trusted advisor to senior Insurance client stakeholders, aligning IT service delivery with business objectivesOwn end-to-end client relationships, including governance, escalations, and executive engagementLead strategic account planning to drive growth, retention, and long-term partnershipsIdentify and execute cross-sell and up-sell opportunities across multiple IT service linesDrive client satisfaction through structured engagement, reviews, and value-led conversationsGovern complex, multi-vendor and multi-program delivery models, including offshore teamsMonitor account health, KPIs, and service performance, reporting to clients and internal leadershipCollaborate with sales, delivery, and technical teams to design tailored IT solutionsSupport contract renewals and commercial discussions by demonstrating ongoing valueStay close to Insurance market trends and emerging technologies to advise clients effectivelyWhat We're Looking ForProven experience in Client Success, Service Delivery, or Strategic Account Management within IT servicesStrong Insurance domain expertise (PNC, Life, Health); multi-country experience highly desirableHands-on experience working with offshore delivery teams, particularly IndiaDemonstrated success managing multi-vendor, multi-program environmentsExperience delivering large-scale transformation programmes; Guidewire exposure is a strong advantageStrong executive presence and stakeholder management skillsFluent English required; French essential, Dutch a strong plusCommercial mindset with a track record of growing existing enterprise accounts


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