Freelance Customer Service Manager EMEA
il y a 1 jour
Diegem | Freelance Customer Service Manager | English | International environment | Assignment for minimum 3 months Your new company Our client is an international company in Diegem and is looking for reinforcement for their customer service team through Hays. You will be working in a dynamic team with motivated colleagues in a growing and profitable company. You will manage the customer service department that's active for all clients in EMEA.Your new role As an Freelance Customer Service Manager EMEA you'll lead, support and develop the customer service team while the company is searching for a permanent solution. You're responsible for following tasks:Manage Customer Services activities for the EMEA regionMaintain & develop CS policies & procedures in accordance with the business objectives, SOX requirementsCollaborate with the EMEA Supply Chain Team to ensure all teams are managed to same standards & methodologiesDevelop strong relationships with key contacts within the Sales organization, and with key support functions such as logistics, credit control, supply planning and pricing.Manage and set SMART goals for Customer Service KPI's like order volume and value, incoming and outgoing calls, service level (OTIF, claim resolution lead time), ...Develop plans to differentiate our service offering to our key customers, understand how we can really 'add value' to our customers in collaboration with sales leadersAd-hoc projects as requiredDrive through improvements throughout the entire CS and Supply Chain processEncourage LEAN philosophy throughout the team to free up resources, to be able to focus on the 'value added' part of our role i.e. Advance notification of issues, prompt query resolutionCreate clear vision for the team to become a 'world class' service organizationProvide guidance to all team members for resolution of more complex issues & queriesRepresent Customer Service team in relevant cross functional teamsRemain focused on the individuals and provide leadership and coaching to all the teamsReview team resource/ Career Development and succession plans as appropriateBenchmark against peer companies to gain a wider understanding of 'Customer service offerings'Your profile For this job as Freelance Customer Service Manager Hays is looking for a candidatefluent in spoken and written communication in English.Furthermore, you have at least 5 years working experience as customer service managerYou have good communication skills and you can manage multiple priorities successfullyBesides a good knowledge of Excel you preferably also have experience with SAP and Salesforce. Flexible and open to work as a freelance for +/- 3 monthsWhat you'll get in return From the start, you will receive the opportunity to work for an international company in Diegem, active in the healthcare industry.What you need to do now Are you interested in this job as Freelance Customer Service manager EMEA for an international company in Diegem? Then be sure to apply via the button below. For other Office Support jobs, please contact Stijn Alens from Hays Diegem.
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