Sales Support Human Nutrition

We are looking for a Sales Support to join our Human Nutrition team based in Zaventem, BelgiumAbout BarentzBarentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.comAt Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together If you're passionate about these values and ready to make a difference, we want you on our teamAbout this roleJob PurposeGiving relevant support to (Area) Sales Managers/Directors (administrative) and B2B customers (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy.Critical resultsAdministrative support to (Area) Sales ManagersOrder Management Customer ServiceCorrect sales order/data processing and reporting in ERP/CRMUnderstanding customer needs and translating them into Barentz procedures Building and maintaining strong customer relationshipsHigh B2B customer and supplier satisfactionEfficient coordination between different company departments Contributing to the continuous improvement processAchieved KPI'sTeam player, good social skillsStress-resistant and flexible working attitudeSolution- and result-oriented workBeing able to prioritize different activitiesAbility to quickly switch in urgent situations, flexibility is requiredTasks and responsibilitiesSupports the sales manager in the set-up of account plans, middle and long-term forecasts, calculations, pricing, and offers.Collaboration with teammates to work towards closing deals.Operational customer support to help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc.Monitor respecting customers' contracts & communication concerning the Sales Forecasts of customersEnsure timely release of orders and fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitor and resolve order issues and processing errors.Like to have customers on the phoneUse a computerized system to gather information and confirm sales prompted by incoming calls.Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.Enter text lines to stock items and approve/sign off calculations.Collect and send related documents to Sales, Supply Chain, or QA.Register and manage Non-Conformity Incidents.Collect and update market information in CRM to support today's and future business.Respect ISO and QA procedures.Achieve KPI's.About YouEducation and ExperienceAssociate degree in education5 or more years of experience in a relevant field or related experienceIndustrial/wholesale/foreign trade clerk or/also business administration studiesLanguages: Flemish, French, English, fluent spoken and writtenSkills/profileRequires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations.Provides assistance and training to other employees.Problems typically are not routine and require analysis to understand.Key behavioural criteria Commercial skillsSales/service attitudeAccurate and efficientcommunicativeProactive attitudeTeam player and good social skillsStress resistance and flexible attitudeProblem solverAcquainted with ERP systemsKey interdependenciesSales operationsSupply chainTeam leader/area managementQuality and regulatoryFinanceWhy Barentz? Barentz is a fast-growing organization with an open culture and short lines of communication. We offer you the freedom and opportunity to operate independently, within the set objectives and frameworks. Barentz is looking for employees who are creative, independent, and energetic, and who like to take on challenges. You like to work in a dynamic and rapidly changing environment, which requires a high degree of flexibility.Competitive package including a bonus schemeAn inspiring multinational company in a fast-growing and innovative businessFlexible and hybrid working environmentInterested?If you feel excited reading the above and want to join our journey, please send your resume and application letter, both in English, by using the below apply button below. Any questions regarding this position, please contact anastasia.otabil@barentz.com.Job ID: No.291