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We are seeking for a versatile and autonomous IT support specialist for a key client based in Belgium.Main tasks:Service desk agent, incident agent and analyst, problem agent and analyst.Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate.First and second-line support: remote and on-site support.Recording and tracking incident, request and problem information.Participating in reconfiguration/installation of PC environment.Documenting operational support procedures.Drafting technical content for knowledge database.Perform all tasks of a service desk operator.Testing and administration of applications.Collaborate with system and database administration to carry out administrative tasks.Fulfil SDO tasks and vice-versa when working for MEP IT Support.Skills:Strong knowledge of MS office applications.Experience with Windows-based end-user computers.Good understanding of the main mobile devices platforms and core mobile applications.Requirements:ITIL V4 Foundation Certified.Experience: Minimum 3 years of relevant professional experience in IT support.Languages: English at B2 level.French at B2 level.German is a plus.Location: Brussels, Belgium (On-site)
