COO – Bolt | Drive Belgium's energy transition

ABOUT BOLT:Bolt is the first energy platform with a mission to transform Belgium's electricity grid into a truly sustainable system. Through Bolt, consumers buy energy directly from local, green producers - from Nico's solar panels to Stéphane's hydropower plant - giving full transparency into where energy comes from and where every euro goes.Why does Bolt do this? Today's energy market lacks transparency. Traditional suppliers label grey energy as green, contributing little to the country's sustainability. Bolt is breaking that pattern.As COO at Bolt, you will lead and shape the operational core of a company driving real societal impact. Are you ready to go against the current and help redefine how Belgium produces and consumes energy?YOUR RESPONSIBILITIES:As COO, you are responsible for the full operational backbone of Bolt. You will build a future-proof, scalable organization, create transparency through data and dashboards, and ensure that Bolt operates efficiently, flawlessly, and impactfully, ensuring outstanding customer care & experience.You will be part of the leadership team and collaborate directly with the board and founders Pieterjan Verhaeghen (CEO) and Rens Van Haute (CPO).YOUR FOCUS: Cloud & dust - strategy operationsYou seamlessly switch between high-level strategic planning and hands-on operational leadership.You report to the board, translate strategy into concrete operational roadmaps, and ensure flawless execution. Red-blue - operational excellence & performance mindsetYou build a results-driven, data-oriented organization with clear KPIs and dashboards.You optimize critical bulk processes such as billing, cash collection, meter-to-cash, dunning, and issue resolution.Specifically, you will:Lead and develop the Operations, Care, and Customer Experience team (~30 FTE) into an organization driven by performance & customer-centricity, assuring a revenue of >€80M.Ensure an optimal customer experience, systematically removing friction and resolving issues at the source while exceeding customer expectations.Implement reorganizations, process improvements, and roadmap initiatives that prepare Bolt for further growth.Manage strategic partners (e.g. debtor management) and build collaborations with measurable impact.WHAT WE OFFER:A pivotal role with full strategic ownership and visibility across all aspects of the business.The opportunity to drive innovation from the heart of a mission-driven scale-up with clear societal impact.A driven, ambitious team with a positive, high-energy working environment.An inspiring workplace with 360° views over Brussels, combined with flexible remote work options.A competitive compensation package, tailored to your experience and impact, available both on payroll or an invoice basis.WHAT WE EXPECT FROM YOU:A proven track record in complex, high-volume industries such as utilities, consumer goods, or telecom - with comparable operational scale, regulated markets, complex supply chains, customer-focused operations, and high-volume transactions.Extensive experience in operational excellence across processes, dunning, cash collection, customer operations, and/or billing.Experience in managing a high-performing and effective customer care team that can handle a multitude of different topics.Deep understanding of P&L, cash, KPIs, and awareness of operational and financial risks.Strong analytical skills (pivots, datasets, KPI dashboards) and affinity with IT.Proven leadership experience in a performance-driven environment.Familiarity with change management, reorganizations, and building scalable structures.Strong people and communication skills: brings calmness, direction, and clarity in complex contexts.Fluent in Dutch + English or French + English.Strong motivation to contribute to the energy transition in Belgium.GETTING CHARGED UP ABOUT THIS ROLE? Interested in leading operations that directly impact Belgium's energy transition and help build a high-performing ecosystem? We'd love to talkApply now, send a message to nathalie@boltenergie.be or DM Pieterjan (CEO) or Nathalie (People & Culture Lead) for more info.We look forward to hearing from you