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Customer Success Manager – Fintech | Brussels (Hybrid) Brussels · Full-time (Permanent) · Start ASAPA leading European fintech player is looking for a Customer Success Manager to support its rapid growth.Founded in 2022, this fast-scaling tech company is on a mission to unlock the potential of B2B software through powerful financial integrations. Already trusted by top-tier international clients, the company is now expanding across Europe—and you could be part of the journey. Your MissionAs a Customer Success Manager, you will play a strategic and hands-on role, blending product expertise, relationship management, and growth advisory.Your goal: ensure clients fully leverage integrations, maximize value, and grow—while contributing to the company's success.You will:Deliver a smooth and impactful onboarding experienceDrive product adoption and integration usageHelp clients market integrations as a competitive advantageAdvise on integration strategy and go-to-market best practicesIdentify upsell opportunitiesShare insights with Product & Tech teamsWork cross-functionally with Sales, Product, Tech, and Marketing Key ResponsibilitiesGuide clients through implementation with the support of Solution EngineersEnsure integrations are activated and used effectivelyProactively anticipate needs and address potential issuesBuild strong, trust-based relationshipsRepresent the customer's voice internallyContribute to client success plans and long-term growth Profile Sought2–5 years of experience in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/techFluent French / English, or Dutch (being trilingual is a big plus)Tech-savvy and curious about APIs, integrations, and financial/accounting toolsInterest in fintech and financial workflowsStrong interpersonal skills, solution-oriented mindset, and customer-centric approachAmbitious, driven, and comfortable in a fast-paced environmentStartup mindset: autonomous, structured, hands-on, and adaptable What We Offer Competitive salary + full benefits package (meal vouchers, insurance, mobility budget, phone budget, flexible days off, etc.) Employee Stock Options Program (ESOP) A massive learning curve across various projects & technologies️ Wellness allowance via Gymlib A vibrant, fast-growing tech environment with team events & celebrations Hybrid work & flexible hours A place in one of Europe's fastest-growing B2B fintech scale-ups
